Aysegul Ash Sevil
Winter Park,FL
Summary
Currently a business and personal development coach since 2014 and a freelance translator. Worked in a variety of business fields and looking for a new challenge. Seasoned Operations Manager and talented leader with 17 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Key Tours International
01.2008 - 08.2013
- Overseeing Individual Tour Operations Department
- Liaison between President and the department
- Managed business and travel agency accounts directly and helped maintain and grow business relationship with existing customers and new ones.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed numerous incoming calls, e-mails from customers
Executive Assistant
Permanent Representative to the United Nations
09.2000 - 08.2008
- Overseeing the daily and monthly schedule of the Permanent Representative
- Organizing Protocol Events like Receptions, meetings, official dinners with UN Representatives, government dignitaries
- Official Correspondence with the United Nations and Ministry of Foreign Affairs.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Supported business and hospitality needs of visiting delegation and staff during meetings and United Nations and National events.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Education
BA - English History & Literature
Hacettepe University
Ankara, Turkey08.1989
Skills
- Bilingual (English & Turkish)
- Simultaneous and written translation
- MS Office - Outlook
- Event Planning
- Event organization
- Problem Solving
- Attention to detail
- Correspondence for high-level executives
- Overseeing Operations
- Communication
- Being team player
- Resourceful
- Works well with team or individually
- Time Management
- Excellent interpersonal skills
- Networking
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Operations Oversight
- Customer Relationship Management
- MS Office
- Goal Setting
- Interpersonal Communication
- Client Relationships
- Strategic Planning
- Project management abilities
- Project Leadership
- Schedule Management
- Client Relations
- Organizational Management
- Customer Relationship Management (CRM)
- Project planning and development
- Logistics Management
- Delegation
- Document Control
- Expense Reports
- Fluent in English and Turkish
References
- Ret. Amb. Mehmet Umit Pamir, Former Turkish Ambassador to The United Nations and then Former Ambassador of Turkey to NATO, umitpamir@gmail.com
- Koray Edemen, Owner and President of Key Tours International, (800) 576 1784, info@keytours.com
personal development, travel, reading, learning new information
I enjoy purpose driven vacations and contributing to my environment . I mix leisure with business. Discovering new things and learning new skills is important.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Key Tours International
01.2008 - 08.2013
Executive Assistant
Permanent Representative to the United Nations
09.2000 - 08.2008
BA - English History & Literature
Hacettepe University
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