Motivated and adaptable professional with experience in client relations, administrative support, and coordinating daily operations. Skilled in communication, organization, and collaborating with teams to achieve shared goals. Known for being reliable, detail oriented, and quick to learn, with a strong commitment to providing excellent service and contributing to team success.
Work History
Sales Coordinator
2 Years 3 Months
Chase Suites Hotel | 08.2024 - Current
Prepared contracts, proposals, and follow-up correspondence for client accounts.
Coordinated group bookings, room blocks, and event details with sales and operations teams.
Maintained CRM records, tracking leads, inquiries, and account status with accuracy.
Supported revenue planning by updating forecasts, availability, and booking changes.
Front Desk Agent
1 Year 2 Months
Chase Suites Hotel | 06.2023 - 08.2024
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Facilitated customer loyalty by enrolling patrons in rewards program and fostering repeat visits through attentive service.
Improved guest satisfaction by addressing inquiries about operations and policies, resolving issues, and implementing tailored solutions.
Executed end-of-day reporting and balanced registers, ensuring financial accuracy and accountability.
Club Lounge Attendant
1 Year
Sheraton Hotels | 08.2022 - 08.2023
Delivered exceptional service to high volume of daily customers, enhancing overall guest experience.
Cleared tables and service areas, ensuring readiness for incoming customers by replacing silverware, linens, and glassware.
Stocked server areas with necessary supplies to maintain service flow before, during, and after shifts.
Handled cash and credit transactions accurately from guests for dine-in and take-out foods.
Crew Member
4 Months
Jersey Mike's Subs | 09.2021 - 01.2022
Maintained cleanliness of restaurant lobby, front counter, and restrooms to ensure a welcoming environment.
Cleaned tables and equipment, swept floors, and restocked supplies to support efficient service.
Delivered food promptly to enhance guest satisfaction and streamline service.
Cashier
1 Year 5 Months
El Pollo Loco | 07.2020 - 12.2021
Operated cash register or POS system to receive payment by cash, check and credit card.
Resolved customer inquiries and shared store information to enhance customer experience.
Maintained well-stocked and organized drive-thru station to support efficient service delivery.
Answered customer questions and provided store information.
Supported front counter team to enhance customer experience and efficiency. to maximize guest satisfaction with speedy service.