AYSHA HAQ
South San Francisco,CA
Summary
High-energy Store Manager bringing extensive experience in retail and health care settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Store Manager
Spirit Halloween Super Store
07.2023 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Rotated merchandise and displays to feature new products and promotions
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Reported issues to higher management with great detail
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Managed inventory control, cash control, and store opening and closing procedures
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Trained and guided team members to maintain high productivity and performance metrics
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
Insurance Agent
Primerica
01.2020 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Responded to customer calls swiftly to resolve issues and answer questions
Store Manager
Joanns Fabric and Crafts
12.2023 - 08.2024
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
Customer Success and Service Delivery Manager
Self Employed
06.2015 - 07.2023
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Kept accurate records to document customer service actions and discussions
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Respiratory Therapist
Virtuox
12.2010 - 10.2017
- Managed and operated mechanical ventilators to deliver airway management
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans
- Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses
- Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards
- Maintained accurate patient records to track patients' medical history and treatment plans
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines
- Responded to emergency codes and calls during off-hours and immediately initiated treatment
- Educated patient and family on patient's illness and available remedies
Tax Professional
H & R Block Tax Services
10.2005 - 08.2010
- Completed and filed returns with tax departments at local, state, and federal levels
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Prepared tax returns for clients in various industries according to government regulations and requirements
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits
Education
Master of Arts - Healthcare System Manger
Grand Canyon University
Phoenix, AZ05.2016
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ06.2013
Skills
- Microsoft Dynamics
- Goals and Performance
- Financial Management
- Project Management
- Employee Motivation
- Manage Budgets
- Inventory Management
- Adobe Systems Adobe Creative Cloud
- Corporate Social Responsibility
- Team Leadership
- Intuit QuickBooks
- Sales Expertise
- Accurate Cash Handling
- Staff Training
- Order Supplies
- Financial Statements
- Accounting Techniques
- Product and Service Sales
- Microsoft SharePoint
- Customer Service
- Time Management
- Employment Law
- Business Management Principles
- Verbal and Written Communication
- Performance Review
- Bank Deposit Procedures
- Customer Relations
- Bank and Safe Deposits
- Competition Law
- Human Resource Management
- Active Listening
Timeline
Store Manager
Joanns Fabric and Crafts
12.2023 - 08.2024
Store Manager
Spirit Halloween Super Store
07.2023 - Current
Insurance Agent
Primerica
01.2020 - Current
Customer Success and Service Delivery Manager
Self Employed
06.2015 - 07.2023
Respiratory Therapist
Virtuox
12.2010 - 10.2017
Tax Professional
H & R Block Tax Services
10.2005 - 08.2010
Master of Arts - Healthcare System Manger
Grand Canyon University
Bachelor of Science - Business Management
Grand Canyon University
Similar Profiles
Malorie McKenzieMalorie McKenzie
District Manager at Spirit Halloween Super StoreDistrict Manager at Spirit Halloween Super Store
Destiny EscobarDestiny Escobar
Lead Supervisor at Spirit Halloween Super StoreLead Supervisor at Spirit Halloween Super Store
Kimberly CalderonKimberly Calderon
District Sales Manager at Spirit Halloween Super StoreDistrict Sales Manager at Spirit Halloween Super Store