Aysha Johnson
Chesterfield,VA
Summary
- Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Chick-fil-A Chester
04.2019 - Current
- Improved team productivity by implementing efficient scheduling and task delegation.
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Streamlined operational processes for increased efficiency and reduced waste.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Analyzed sales data to identify trends and opportunities for growth, driving revenue increases through targeted marketing initiatives.
- Facilitated effective communication within the team by conducting regular meetings and encouraging an open-door policy approach.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Arts - History
Virginia State University
Petersburg, VA05.2024
Associate of Arts - Secondary Education History
Brightpoint Community College
Chester05.2022
Skills
- Policy Enforcement
- Team Motivation
- Organizational skills
- Time management
- Effective communication
- Quality control
- Problem-solving abilities
- Continuous learning
- Conflict resolution
- Team leadership
Certification
- Will be licensed (VCLA) - May 2024
- Will be licensed (Praxis) - June 2024
Timeline
Shift Lead Manager
Chick-fil-A Chester
04.2019 - Current
Bachelor of Arts - History
Virginia State University
Associate of Arts - Secondary Education History
Brightpoint Community College