Aysha Mustafa
Staten Island,NY
Summary
Encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
09.2023 - 04.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Receptionist
Small World Pediatric Dentistry
02.2021 - 07.2023
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
Receptionist
Fifth Avenue Dental Care
09.2016 - 03.2018
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
Education
Healthcare - Cardiac Sonography
AIMS Education
Piscataway, NJ01.2026
Skills
- Food Running
- Up-selling
- Ordering Procedures
- File Management
- Scheduling
- Office Management
- Business Correspondence
- Strategic Planning
- Customer and client relations
Languages
Arabic
Professional Working
English
Native or Bilingual
Timeline
Barista
Starbucks
09.2023 - 04.2024
Receptionist
Small World Pediatric Dentistry
02.2021 - 07.2023
Receptionist
Fifth Avenue Dental Care
09.2016 - 03.2018
Healthcare - Cardiac Sonography
AIMS Education