Aysha Rodgers
Summary
Results-driven customer service representative with over 7 years of experience. Committed to delivering exceptional service and surpassing customer expectations. Skilled in cultivating strong relationships and resolving issues efficiently. Thrives in fast-paced environments, adept at multitasking and consistently meeting targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Raleigh Oaks Behavior Hospital
08.2024 - Current
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Patient Transporter
UNC Health
01.2023 - 08.2024
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Supported medical staff during patient examinations in accordance with company policy.
Optical Supervisor
Myeyedr
07.2018 - 12.2022
- Overseeing day-to-day operations to ensure that staff is well trained and equipped with essential knowledge in order to better serve the patients in receiving quality care, while being in ordinance with HIPAA
- Accurately verified patient insurance benefits.
- Explained prescriptions, optical terminology and products to customers.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
Bank Teller
Coastal Federal Credit Union
11.2014 - 05.2018
- Managed and provided customers with a high level of services, privacy and confidentiality
- Handled all transactional services, including bank deposits, monetary withdrawals, financial transfers and other banking transactions
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
Education
High school diploma - General Studies
James Madison High School
Atlanta, GA08.2012
Skills
- Therapeutic communication
- De-escalation techniques
- Patient-transport equipment
- Insurance verification
- Prescription data entry
- Frame adjustments
- Quality inspections
- Financial software
- Multitasking and organization
- Customer liaison
- Document management
- Employee coaching
- Scheduling
- Tech-Savvy
- Quality assurance
- Vital Signs
- Data Entry
- Call Center Environment
Certification
- BLS Certification, 08/23, 08/25
- CPR/AED
- CPI Certified
- CSP - Certified Sales Professional
Timeline
Behavior Health Technician
Raleigh Oaks Behavior Hospital
08.2024 - Current
Patient Transporter
UNC Health
01.2023 - 08.2024
Optical Supervisor
Myeyedr
07.2018 - 12.2022
Bank Teller
Coastal Federal Credit Union
11.2014 - 05.2018
High school diploma - General Studies
James Madison High School
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