AYSHA SANTANA
St Petersburg,FL
Summary
Professional with strong History in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
9
9
years of professional experience
Work History
Care Coodinator
Dedicated Senior Medical Center
02.2024 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Office coordinator- Front Desk
Surgery Consultants of Florida
01.2022 - 12.2023
- Process Referrals due to Car or Slip & Fall Accidents , Verify Images are attached in the Patient Chart including the Right Body parts are correct for the chief of complaint , send the Referral to Admin in regards Coverage Lawyers.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Managed inventory of essential supplies to ensure availability during peak hours or emergencies without interruption in patient care services.( Took patients Vitals before being Evaluated by the Physician .)
Customer Service Rep
GDIT
10.2015 - 04.2019
- Coordinated with insurance carriers and brokers to negotiate favorable rates, contributing to cost savings for both employees and the company.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- During Marketplace health insurance open session, 80 inbound calls daily from customers that may be eligible to obtain a Health Plan insurance, we will discuss monthly payments , copays, deductibles .
Scheduler
Health Net
10.2016 - 05.2017
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
Education
Diploma -
Challenger High School
01.2014
Skills
- Empathy
- Insurance knowledge
- Adaptability
- Written communications
- Medical Terminology
- Organizational Skills
Timeline
Care Coodinator
Dedicated Senior Medical Center
02.2024 - Current
Office coordinator- Front Desk
Surgery Consultants of Florida
01.2022 - 12.2023
Scheduler
Health Net
10.2016 - 05.2017
Customer Service Rep
GDIT
10.2015 - 04.2019
Diploma -
Challenger High School
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