Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Aysha Smith

Port Allen,LA

Summary

Dynamic and dedicated hospitality professional with extensive experience at Waffle House, excelling in high-pressure environments. Proven ability to enhance customer satisfaction through exceptional service, and strong multitasking skills. Recognized for building rapport with guests, and effectively training team members, ensuring a clean and efficient dining experience.

Overview

1
1
year of professional experience

Work History

Waitress

Waffle House
10.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Team Member

Taco Bell
09.2024 - 11.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.

Team Member

KFC Taco Bell
03.2024 - 08.2024
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Aveda Institute
Baton Rouge, LA

Port Allen High School
Port Allen, LA
05.2024

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Hospitality service expertise
  • Food running
  • Table setting
  • Complex Problem-solving
  • Complaint resolution
  • Active listening
  • Menu memorization
  • Time management
  • High volume dining
  • Table bussing
  • Tableside service
  • Dining area maintenance

Timeline

Waitress

Waffle House
10.2024 - Current

Team Member

Taco Bell
09.2024 - 11.2024

Team Member

KFC Taco Bell
03.2024 - 08.2024

Aveda Institute

Port Allen High School

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Aysha Smith