Summary
Overview
Work History
Education
Skills
Key Highlights Details
Product Tools
Timeline
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AYSHA TEBHA

New York,NY

Summary

Expert at leveraging exceptional communication skills, proven client relationship-building, and strategic project leadership to drive sales and customer retention. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals. Determine Customer Success Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

8
8
years of professional experience

Work History

Contract Consultant/Legal Business Coach

HTM Enterprises
10.2023 - 04.2024
  • Provided individual coaching to a dynamic client load of up to 27 attorneys/Law Firms per quarter, delivering tailored guidance to help them achieve their professional and financial goals
  • Developed strong working relationships with clients through regular communication and proactive problem-solving approaches.
  • Developed and implemented comprehensive business plans and roadmaps for success, leveraging established processes specifically designed for small law firms
  • Generated detailed progress reports on assigned clients, highlighting achievements and milestones, and regularly communicated these findings to the Manager
  • Led, facilitated, and actively participated in group conference calls and webinars, sharing expertise in areas crucial for the success of legal professionals
  • Collaborated with a diverse team to ensure seamless coordination and delivery of coaching services.

Customer Success Manager

LAWCLERK.LEGAL
01.2020 - 01.2023
  • Successfully manage approximately 480 accounts monthly, consistently achieving monthly and quarterly targets
  • Lead operational process development, project management, and customer retention efforts
  • Conduct data analysis, perform product demonstrations, and manage monthly MRR targets ($45,000/monthly)
  • Utilize Salesforce and HubSpot to facilitate customer onboarding and oversee 480-520 active accounts
  • Help LAWFIRMS increase their billable hours
  • Attend conferences to represent the company and do stage speaking
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.

Project Manager

Magical Moment Event LLC
01.2018 - 01.2020
  • Established and managed an innovative business focused on family-friendly seasonal events
  • Developed and implemented training programs, policies, and procedures for new seasonal events
  • Collaborated with diverse vendors (Contractors, Decorators, security, and property managers)
  • Executed visual merchandising and staging strategies for themed pop-up events
  • Successfully managed social media platforms and ensured a compelling online presence
  • Coordinated the marketing director's schedule, including meetings, trade shows, and travel plans
  • Took charge of overall operations, collaborating with builders and managing HR functions
  • Contributed to creative content ideas and executed engaging presentations
  • Led radio ad initiatives, organized office functions, and scheduled and conducted meetings
  • Conducted employee orientations, collected and analyzed data for strategic decision-making
  • Developed and managed retail space, enhancing the overall customer experience
  • Formulated and executed promotional strategies, enhancing brand visibility and customer engagement.

Director of Sales and Marketing

Storm Ventures Group Nevada
01.2016 - 01.2018
  • Managed and developed the Vegas branch, achieving a $1M sales goal for the year
  • Conducted morning team meetings, maintained client relations, and worked with the marketing team for warm leads
  • Demonstrated excellent people and communication skills, both written and verbal
  • Utilized SalesForce and HubSpot for efficient sales and marketing operations.
  • Analyzed sales and marketing data for improved strategies.
  • Mentored junior staff members on best practices for successful sales techniques, resulting in higher close rates across the team.

Education

BSBA in Marketing -

University of Las Vegas
01.2017

Skills

  • Legal Compliance
  • Procurement Management
  • Proposal Writing
  • Planning and execution
  • Strategic Planning
  • Business Analysis
  • Account Retention
  • Business Planning
  • Presentation Skills
  • Project Management
  • Process Analysis
  • Report Preparation

Key Highlights Details

  • Impeccable ability to support large-scale complex projects and execute strategies for multi-platform tech assignments, while leading communication efforts for presentations within department-wide training meetings.
  • Influential team administration and cohesion skills that complement an expert-level talent in synthesizing technical information for non-technical employees in cross-functional departments for improved knowledge.
  • Extensive field experience within various business environments that contributes to an operational and hands-on understanding of how to reduce cost and better assess the needs of client’s pain points regarding projects.

Product Tools

  • Salesforce
  • Hubspot
  • Slack
  • Jira
  • Google and Microsoft Suite

Timeline

Contract Consultant/Legal Business Coach

HTM Enterprises
10.2023 - 04.2024

Customer Success Manager

LAWCLERK.LEGAL
01.2020 - 01.2023

Project Manager

Magical Moment Event LLC
01.2018 - 01.2020

Director of Sales and Marketing

Storm Ventures Group Nevada
01.2016 - 01.2018

BSBA in Marketing -

University of Las Vegas

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AYSHA TEBHA