Ayshia Cole
Rosenberg,TX
Summary
Accomplished Store Manager with a proven track record at Goodwill Industries of Houston, enhancing customer satisfaction and streamlining operations. Expert in employee training and mentoring, coupled with exceptional problem-solving abilities, led to significant performance improvements. Skilled in risk management and decision-making, consistently achieving and surpassing business targets.
Overview
20
20
years of professional experience
Work History
Store Manager
Goodwill Industries Of Houston
07.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed 30+ store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Store Manager
Avenue Stores
03.2010 - 05.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Team Lead
Crocs
08.2009 - 03.2010
- Trained new team members by relaying information on company procedures and safety requirements.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Store Co-Manager
Victoria Secret
03.2008 - 08.2009
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recommended quality workers to increase company's productivity and profitability.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Hired, trained and evaluated personnel in sales and marketing.
- Maintained 15+ compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
- Improved employee performance through effective coaching, training, and regular performance evaluations.
- Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
Correctional Officer
Texas Department Of Criminal Justice
04.2004 - 03.2007
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Education
None - Pharmacy
Remington College
Houston, TX06.2010
High School Diploma -
Madison High School
Houston, TX05.2004
Skills
- Problem-Solving
- Multitasking and Organization
- Team leadership and coaching
- Goals and performance
- Supply Ordering
- Documentation And Reporting
- Sales Strategies
- Risk Management
- Decision-Making
Accomplishments
- Supervised team of 40+ staff members.
- Exceeded monthly store sales goals 16 months in a row.
- Sealy achieved store of month 5 times in 2022.
- Sealy achieved store of the year 2022.
- 2022 TWA store manager support for three stores.
Timeline
Store Manager
Goodwill Industries Of Houston
07.2014 - Current
Store Manager
Avenue Stores
03.2010 - 05.2014
Team Lead
Crocs
08.2009 - 03.2010
Store Co-Manager
Victoria Secret
03.2008 - 08.2009
Correctional Officer
Texas Department Of Criminal Justice
04.2004 - 03.2007
None - Pharmacy
Remington College
High School Diploma -
Madison High School