Ayshia Walsh
Garland,TX
Summary
Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative Agent position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Customer Service Representative Agent. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Bartender
Bucks Cabaret Dallas
Dallas, Texas
12.2020 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Leasing Consultant
Pegasus Residential
Dallas , TX
06.2020 - 12.2020
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Collected rent and tracked resident payments and information in computer system.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Escalated major issues to property manager for immediate remediation.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Leasing Consultant
BG Multifamily
Dallas, Texas
11.2018 - 06.2019
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Customer Service Representative
Sykes
Malvern, Arkansas
01.2018 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Signal Support Specialist (25U)
US Army
North Little Rock, AR
06.2011 - 06.2016
- Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
- Responded to problems with processing and production equipment and completed timely repairs.
- Inspected systems, diagnosed problems and developed optimal solutions.
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
- Educated equipment operators on proper use of equipment.
- Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.
- Maintained system logs or manuals to document testing or operation of equipment.
- Identified and resolved equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts.
- Delivered professional persona and attitude when dealing with unhappy or irate individuals.
- Procured parts and maintained inventory and related documentation.
- Selected electronics equipment, components or systems to meet functional specifications.
- Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Enhanced real-world system operation by standardizing production and field installation processes.
- Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills.
Assistant
Triumph Airborne Structures
Hot Springs, AR
03.2013 - 12.2013
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Attended to office operations and required paperwork.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Keyed all data into [Software].
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Education
No Degree - Diploma
Malvern High School
Malvern, ARSkills
- Liquor, Beer and Wine Knowledge
- Menu Memorization
- Professional Service Standards
- Responsible Alcohol Service
- Identification and Compliance
- Hospitality and Guest Service
- Outstanding Customer Service
- Anticipating Guest Needs
- Age Identification and Compliance
- High-Volume Environments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of over 40 different units in the development of Operation Enduring Freedom (OEF).
Timeline
Bartender
Bucks Cabaret Dallas
12.2020 - Current
Leasing Consultant
Pegasus Residential
06.2020 - 12.2020
Leasing Consultant
BG Multifamily
11.2018 - 06.2019
Customer Service Representative
Sykes
01.2018 - 05.2018
Assistant
Triumph Airborne Structures
03.2013 - 12.2013
Signal Support Specialist (25U)
US Army
06.2011 - 06.2016
No Degree - Diploma
Malvern High School
Similar Profiles
Brianna GarciaBrianna Garcia
Bottle Service Waitress at Bucks CabaretBottle Service Waitress at Bucks Cabaret
JuanCarlos ChaconJuanCarlos Chacon
Barback/Cook at Bucks CabaretBarback/Cook at Bucks Cabaret
Tim St. OngeTim St. Onge
Assistant General Manager at XTC Cabaret DallasAssistant General Manager at XTC Cabaret Dallas