Aysia Dunlap
Clermont,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TK Elevator
01.2024 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
Order Fulfillment Associate
Universal Orlando Resorts
01.2023 - 01.2024
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Greeted customers and directed to requested products.
- Followed procedures at all times for personal and team safety.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Created and enforced detailed organization processes to increase quality and service standards.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Order Fulfillment Associate
Kroger
10.2021 - 09.2022
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Greeted customers and directed to requested products.
- Followed procedures at all times for personal and team safety.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
Personal Shopper
Walmart
04.2019 - 10.2021
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Built relationships with customers and community to promote long term business growth.
Customer Service Representative
Enterprise Mobility
06.2017 - 05.2019
- Provided exceptional support to customers by addressing their inquiries, resolving issues, and ensuring a positive experience.
- Handled customer communications through various channels, maintaining detailed records of interactions, and collaborating with other departments to solve problems efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor Of Information Technology - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UTSkills
- Exceptional time management skills
- Data entry
- Critical thinking
- Teamwork and collaboration
- Decision-making
- Excellent communication
- Customer relations
- Call center experience
- Microsoft Excel
- Follow-up skills
- Scheduling
- Customer relationship management (CRM)
Timeline
Customer Service Representative
TK Elevator
01.2024 - Current
Order Fulfillment Associate
Universal Orlando Resorts
01.2023 - 01.2024
Order Fulfillment Associate
Kroger
10.2021 - 09.2022
Personal Shopper
Walmart
04.2019 - 10.2021
Customer Service Representative
Enterprise Mobility
06.2017 - 05.2019
Bachelor Of Information Technology - Cybersecurity And Information Assurance
Western Governors University