Aysia Fields
Arlington,TX
Summary
I am a results-driven Management Consultant adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Offering 15 years of related experience and passion for contributing to business success.
Overview
11
11
years of professional experience
Work History
Account Services Specialist
Nordstrom Inc.
Arlington, TX
02.2022 - Current
- Improved client satisfaction by efficiently addressing and resolving account-related issues.
- Enhanced customer relationships through prompt and professional communication, fostering trust and loyalty.
- Managed a portfolio of accounts, ensuring timely payments and accurate billing information.
- Collaborated with sales teams to identify new business opportunities, resulting in increased revenue.
CDC VACCINE PROJECT/ CSR III
Appleone/Maximus
Dallas , TX
04.2021 - 12.2021
- Thoroughly explained details of the three different types of vaccines available to the world, answering all questions to the best of my ability using a very detailed script provided by the CDC.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Claims Adjudicator
Appleone/Maximus
Dallas, TX
11.2020 - 03.2021
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
Professional Leasing Consultant
Advenir Real Estate Management
Dallas, TX
12.2019 - 03.2020
- Networked heavily and prospected for new leads to drive competitive growth.
- Distributed advertising and marketing collateral to store locations.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept meticulous records of all correspondence between management and tenants.
- Held high approval rating and percentage of customer loyalty.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Community Property Assistant/Manager
WillMax Capital Management, Inc
Dallas, TX
06.2016 - 01.2018
- Developed innovative programs and activities based on analysis of community needs and interests.
- Wrote and negotiated lease contracts.
- Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
- Coordinated scheduling, marketing, contract logistics and maintenance of supplies and equipment.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Sr. Leasing Mgr/Regional Leasing Mgr/Marketing Dir
WillMax Capital Management, Inc
Dallas, TX
06.2015 - 06.2016
- Developed reputation as an efficient service provider with high levels of accuracy.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Introduced and monitored effective lease renewal programs.
- Carefully screened applicants for tenancy.
- Verified that all customer complaints were handled promptly and appropriately.
- Trained and motivated leasing staff during bi-monthly trainings.
- Maintained a sufficient Number of units so that they were market-ready at all times.
- Established strong and professional relationships with residents by promoting team collaboration and delivering exemplary service.
Leasing Consultant
Internacional Realty
Dallas, TX
06.2013 - 06.2015
- Effectively managed a high-volume of inbound and outbound customer calls.
- Accurately documented, researched and resolved customer service issues.
- Referred unresolved customer grievances to designated departments for further investigation.
- Prepared reports and communication for senior management and clients.
- Acted professionally and patiently when addressing negative customer feedback.
Education
Small Business Administration And Management
Collin County Community College District
Plano, TXSkills
- Multi-line phone operation proficiency
- Adheres to customer service procedures
- Budgeting expertise
- Able to meet deadlines
- MS Windows proficient, Excell, Yardi, Bluemoon, On-Site, Rent Manager
- Trusted key holder
- Proficient in cash management
- Strong problem solving aptitude
- Superior verbal and written communication skills
- Detail-oriented
- Able to multi-task
- Self motivated
- Quick learner
- Negotiation skills
Timeline
Account Services Specialist
Nordstrom Inc.
02.2022 - Current
CDC VACCINE PROJECT/ CSR III
Appleone/Maximus
04.2021 - 12.2021
Claims Adjudicator
Appleone/Maximus
11.2020 - 03.2021
Professional Leasing Consultant
Advenir Real Estate Management
12.2019 - 03.2020
Community Property Assistant/Manager
WillMax Capital Management, Inc
06.2016 - 01.2018
Sr. Leasing Mgr/Regional Leasing Mgr/Marketing Dir
WillMax Capital Management, Inc
06.2015 - 06.2016
Leasing Consultant
Internacional Realty
06.2013 - 06.2015
Small Business Administration And Management
Collin County Community College District