Aysia Ford
Pharmacy Technician
Memphis,TN
Summary
Seeking a position to utilize strong organizational skills, educational background, and ability to collaborate effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Reimbursement Specialist/Chat Support -Remote
Unified Health Services LLC
Memphis, USA
08.2021 - Current
- Ensured full settlement of all invoiced amounts.
- Compiled and forwarded healthcare charges efficiently.
- Maintained detailed records with high efficiency and accuracy.
- Utilized various systems and online resources to document claim information accurately.
- Earned trust and respect by delivering top-tier customer support.
- Handled escalated claims to ensure short turn-around times.
Certified Pharmacy Technician- Remote
CVS Health/ Specialty Mail Order
Bartlett, USA
10.2017 - 01.2022
- Enrolled patients in mail-order pharmacy.
- Ensured overnight delivery for patient prescriptions.
- Processed and fulfilled medication orders from medical professionals and patients.
- Addressed issues related to insurance claims and billing effectively.
- Mitigated logistics issues, securing reliable delivery of medications.
- Collaborated with pharmaceutical companies for copay programs.
- Insurance specialist
Certified Pharmacy Technician/ Shift Lead
Walgreen's Pharmacy
Arlington, USA
10.2014 - 10.2017
- Dispensed medications by following prescription instructions accurately.
- Processed insurance claims efficiently.
- Exceeded standards in managing transactions.
- Handled incoming and outgoing drug shipments from third-party providers.
- Performed administrative duties such as filing, data entry, answering phones.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
Licensed Pharmacy Technician/ Supervisor
Enclara Pharmacia
Memphis, USA
07.2014 - 01.2017
- Processed medication orders pending pharmacist approval.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Trained new technicians on all aspects of their job duties including dispensing techniques and inventory management.
- Assisted in the preparation and delivery of chemotherapy treatments to patients.
- Reviewed physician orders for completeness prior to entering them into the computer system.
- Compounded intravenous admixtures according to USP 797 guidelines for sterile preparations.
Customer Service Representative Manager
Advance Services Inc
Memphis, USA
10.2009 - 07.2014
- Resolved escalated customer complaints promptly and professionally.
- Trained new Customer Service Representatives on company protocols, products, and services.
- Ensured that customers received prompt resolution of their queries or complaints.
- Conducted monthly performance reviews for each member of the Customer Service Representative team.
- Promoted clean, safe, friendly work environment for employees and guests.
Education
CPhT - Pharmacy Technician
Concorde Career College
Memphis, TN10.2014
High school or equivalent -
Westwood High School
Memphis, TN05.2009
Skills
- Collections processing
- Billing Systems
- Invoice Processing
- Insurance claims handling
- Documentation skills
- Collections Management
- Computer Literacy
- Customer service support
- Multitasking
Certification
- National Pharmacy Technician Certification (PTCB), 30051950
- Pharmacy Technician License, 50099
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Reimbursement Specialist/Chat Support -Remote
Unified Health Services LLC
08.2021 - Current
Certified Pharmacy Technician- Remote
CVS Health/ Specialty Mail Order
10.2017 - 01.2022
Certified Pharmacy Technician/ Shift Lead
Walgreen's Pharmacy
10.2014 - 10.2017
Licensed Pharmacy Technician/ Supervisor
Enclara Pharmacia
07.2014 - 01.2017
Customer Service Representative Manager
Advance Services Inc
10.2009 - 07.2014
CPhT - Pharmacy Technician
Concorde Career College
High school or equivalent -
Westwood High School