Aysia Jefferson
Beaumont
Summary
Dynamic ER Registration Representative with extensive experience at The Medical Center of Southeast Texas, excelling in patient registration and insurance verification. Proven ability to enhance patient satisfaction through effective communication and training. Skilled in electronic health records management and committed to maintaining confidentiality while ensuring accurate medical documentation.
Overview
9
9
years of professional experience
Work History
ER Registration Representative
The Medical Center of Southeast Texas
Port Arthur
02.2022 - Current
- Reviewed all documentation for accuracy prior to entering into the system.
- Verified patient information in computer system, including insurance coverage and demographics.
- Scanned documents into electronic medical records systems as required.
- Greeted patients and provided them with registration forms to complete.
- Collected co-payments from patients or verified third party payment sources.
- Updated patient information on a regular basis according to established policies and procedures.
- Performed cashiering duties such as collecting payments, issuing receipts and balancing daily transactions.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Verified patient insurance information using electronic verification systems.
- Communicated with insurance providers to resolve discrepancies in coverage.
- Processed pre-authorization requests for medical services efficiently.
- Maintained accurate records of patient insurance details and updates.
- Collaborated with healthcare staff to ensure timely patient service delivery.
- Assisted in training new team members on verification procedures.
- Followed up on pending eligibility inquiries with various insurance companies in a timely manner.
- Documented all verbal communication with providers, patients and and or insurance companies accurately and efficiently.
- Verified patient insurance coverage for medical services and procedures.
- Reviewed and updated patient records with accurate information.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Admissions Representative
Baptist Hospital of Southeast Texas
Beaumont
10.2019 - 06.2021
- Verified patient insurance coverage for a leading healthcare provider.
- Communicated with insurance companies to confirm eligibility and benefits.
- Assisted patients with inquiries regarding insurance policies and coverage details.
- Documented verification results in electronic health record systems efficiently.
- Trained new team members on verification procedures and system usage effectively.
- Answered customer inquiries via phone or email in a professional manner.
- Managed patient registration processes in fast-paced emergency room environment.
- Collected and verified patient information for accurate medical record creation.
- Answered phone inquiries regarding hospital services, billing questions and other general information requests from patients or family members.
- Verified insurance coverage and obtained authorizations as needed.
- Collected co-payments and other payments from patients.
- Assisted in maintaining a safe environment by following safety protocols at all times.
- Provided support for other departments when needed during peak times such as admissions and discharges.
- Entered patient demographic and financial data into computer system accurately.
- Greeted patients and verified patient information for registration process.
- Maintained current knowledge of departmental policies, procedures, regulations, laws. related to the registration process.
- Maintained confidentiality of protected health information according HIPAA guidelines.
Customer Service Representative
Alorica
Beaumont
10.2017 - 07.2019
- Assisted customers with inquiries and resolved issues efficiently.
- Communicated product information to enhance customer understanding and satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided feedback to management on recurring issues for process improvement.
- Maintained knowledge of products and services for accurate support delivery.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Updated databases with new and modified customer data.
Assistant Store Manager
Dollar Tree
Port Arthur
02.2016 - 08.2017
- Assisted in managing daily store operations and team performance.
- Trained new staff on store policies and customer service standards.
- Oversaw inventory management, including stock replenishment and organization.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Monitored cash handling procedures for accuracy and security compliance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Education
High School Diploma -
Memorial High School
Port Arthur, TX06-2015
Some College (No Degree) -
Lamar State College
Port Arthur, TXSkills
- Patient registration
- Insurance verification
- Medical record management
- Electronic health records
- Pre-authorization processing
- Customer relationship management
- Training and mentoring
Timeline
ER Registration Representative
The Medical Center of Southeast Texas
02.2022 - Current
Admissions Representative
Baptist Hospital of Southeast Texas
10.2019 - 06.2021
Customer Service Representative
Alorica
10.2017 - 07.2019
Assistant Store Manager
Dollar Tree
02.2016 - 08.2017
High School Diploma -
Memorial High School
Some College (No Degree) -
Lamar State College
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