Aysia Rivera
Orlando
Summary
Detail-oriented customer service professional with a strong ability to quickly learn new concepts and adapt to dynamic environments. Proven track record of delivering exceptional service under tight deadlines while maintaining high organizational skills. Excels in fast-paced settings, leveraging strong interpersonal abilities to enhance client satisfaction and drive repeat business.
Overview
5
5
years of professional experience
Work History
Server
The District Gastrobar
Orlando
07.2024 - 12.2024
- Maintained top-quality service standards with every customer engagement.
- Arrange table settings, including utensils, napkins, plates, and condiments.
- Adhered to food safety protocols to keep work environment clean.
- Ensure timely and proper preparation of meals.
- Thorough understanding of various regular menu and special items.
- Increased sales through promotional restaurant specials.
- Following proper cash handling procedures when making change for customers.
Stay at Home Mom
N/A
12.2023 - 06.2024
Server/Bartender
Aria Hookah and Bar
Orlando
01.2023 - 11.2023
- Organized beverage and hookah orders catered to VIP customers.
- Maintained cleanliness and full stock of sections.
- Mentored and guided newly hired servers.
- Fostered positive guest relationships by delivering personalized and attentive support.
- Processed cash and card payments via the company POS system.
- Assisted in the creation of online content via blog posts and social media updates.
Escalations Representative
Bluegreen Vacations
Orlando
05.2022 - 12.2022
- Pitched revenue opportunities and resolved customer issues.
- Presented multiple alternatives to customers focusing on the advantages of promotions.
- Continually updated information on holiday deals and destinations.
- Liaised with company divisions, suppliers, and hotel personnel to rectify client account problems.
- Utilized various communication channels to ensure swift interactions and uphold customer satisfaction.
Pharmacy Technician
AdhereHealth LLC
Orlando
05.2021 - 05.2022
- Assisted in organizing and processing mail-order medication deliveries for patients via several delivery service platforms.
- Evaluated and verified medication therapies for optimal patient care.
- Provided general information about pharmacy hours, services, and other essential details.
- Engaged with diverse pharmacy teams to foster strong connections with patients.
- Calculated days supply, dosages and vital information for prescriptions.
- Verify patient information to ensure HIPAA compliance.
Stay at Home Mom
N/A
01.2021 - 04.2021
Pharmacy Technician
Walgreens
Orlando
03.2020 - 12.2020
- Help patients understand prescription refill schedules.
- Confirm patient coverage details.
- Provide information to patients about Walgreens pharmacy.
- Ensured patient portal information met HIPPA regulations before release.
- Guided patients to appropriate departments for their specific needs.
- Reviewed accuracy of prescription-related details.
Education
High school diploma -
Atlantic Coast High School
Jacksonville, FL06.2013
Skills
- Customer service
- Conflict resolution
- Goal setting and achievement
- Verbal and written communication
- Customer relations
- Staff education and training
- Time management
Timeline
Server
The District Gastrobar
07.2024 - 12.2024
Stay at Home Mom
N/A
12.2023 - 06.2024
Server/Bartender
Aria Hookah and Bar
01.2023 - 11.2023
Escalations Representative
Bluegreen Vacations
05.2022 - 12.2022
Pharmacy Technician
AdhereHealth LLC
05.2021 - 05.2022
Stay at Home Mom
N/A
01.2021 - 04.2021
Pharmacy Technician
Walgreens
03.2020 - 12.2020
High school diploma -
Atlantic Coast High School
Similar Profiles
Dayana Valdes ArizaDayana Valdes Ariza
Bartender at Pisco y Nazca Ceviche GastrobarBartender at Pisco y Nazca Ceviche Gastrobar
Rodrigo Vianna FerreiraRodrigo Vianna Ferreira
Owner /Senior Marketing Manager at Exquina GastrobarOwner /Senior Marketing Manager at Exquina Gastrobar
Ericka BrewerEricka Brewer
Executive Sous Chef at Bulla GastrobarExecutive Sous Chef at Bulla Gastrobar