Aysia Smith
Health Care Professional
Montgomery,AL
Summary
Skilled Healthcare professional, offering demonstrated expertise in patient support developed over 3 years of healthcare experience. Serves as first point of contact for patients by handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Medical Surgical Technician- Advanced
Jackson Hospital
Montgomery, AL
05.2022 - 12.2022
- Check patient vitals such as temperature, blood pressure and blood sugar levels
- Document care actions by completing records and logs in medical software system
- Answer call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Administer controlled medications, inserted IVs and performed catheterizations
- Assist in the admission of patients to the observation unit from the emergency room and the post-anesthesia care unit and to assist with the discharge of patients from the unit
PATIENT CARE TECHNICIAN
Baptist Medical Center South
Montgomery, AL
08.2020 - 05.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals
- Collected and transported specimens to prepare for lab testing
- Assist in the admission of patients to the observation unit from the emergency room and the post-anesthesia care unit and to assist with the discharge of patients from the unit
PBX OPERATOR
Baptist Medical Center South
Montgomery, AL
01.2020 - 08.2020
- Operated switchboard and routed incoming calls to appropriate departments
- Deliver patient messages, upholding HIPAA standards, and perform special projects assign by multiple departments
- Connected callers with appropriate professional, department, or business
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Process reservations and administer group and corporate accounts while maintaining daily alarms and reminders for guests
- Process incoming patients profile information and medical insurance information into database readying patients for arrival and departure
- Initiate hospital codes for safety and demonstrate effective verbal communication while directing incoming calls from patients and physicians
- Maintain and protect HIPAA confidentiality and information.
FINANCIAL AID STUDENT ASSISTANT
The University of South Alabama
, AL
06.2018 - 05.2019
- Provided financial aid counseling to enrolled and prospective students
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards
- Counseled students and parents about financial aid options and program details
- Helped individuals complete physical and electronic paperwork such as FAFSA.
Education
Bachelor of Science - Health Science, Management
The University of South Alabama
08.2015 - 05.2019
Skills
Analytical and Critical Thinking
Organization and Time Management
Customer Service
Medical Terminology
Patient Information Management
Call Center
Time-Management
Data Collection
Documentation
Interpersonal
Policies and Procedures
MS Office
Decision-Making
Scheduling
Certification
CPR
Timeline
Medical Billing and Coding
02-2023
Medical Surgical Technician- Advanced
Jackson Hospital
05.2022 - 12.2022
PATIENT CARE TECHNICIAN
Baptist Medical Center South
08.2020 - 05.2022
PBX OPERATOR
Baptist Medical Center South
01.2020 - 08.2020
HIPAA
06-2019
OHSA
06-2019
FINANCIAL AID STUDENT ASSISTANT
The University of South Alabama
06.2018 - 05.2019
CPR
06-2017
Bachelor of Science - Health Science, Management
The University of South Alabama
08.2015 - 05.2019