Summary
Overview
Work History
Education
Skills
Interests
Timeline
Receptionist

Ayten Rustam

Los Angeles,CA

Summary

I am a highly motivated and experienced Administrative Coordinator with over 6 years of experience in the medical field. I have had the pleasure of working in multiple offices with different specialties, giving me a deep understanding of the most efficient ways these offices can be managed. I have had thousands of interactions with patients and all levels of staff and am very familiar with everything from the recruitment, onboarding, patient experience, insurances and team/office management sides of the medical field. I am always doing my best to better myself and my colleagues by learning new and more efficient ways to do my job and am always willing to learn more from others.

Overview

7
7
years of professional experience

Work History

Administrative Assistant II

UCLA Health, Dermatology
Santa Monica, CA
02.2023 - Current
  • Practicing C-I-CARE when interacting with patients, their families, visitors or internal customers.
  • Accessing patient information through EPIC software applications and maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Handling fifteen Dermatologist schedules while organizing files, developing spreadsheets, faxing reports, scanning documents, and maintaining the front desk and reception area in a neat and organized fashion.
  • Effectively communicating with providers to ensure proper workflow.
  • Responding efficiently to sensitive and urgent inquiries or complaints from patients.
  • Verifying patient's insurance and payment methods during admissions or check-in processes.
  • Organize timely and accurate referrals to help patients obtain health care services and access available resources.
  • Adhering to and enforcing all Hospital Policies and Procedures.
  • Using customer service skills by: answering and screening incoming calls, providing general information to callers and referring callers as deemed necessary.
  • Efficiently documenting and relaying patient messages to providers by using EPIC software.
  • Documenting every over-the-phone and face to face encounter to be sure that all staff members are always up to date.

Program Coordinator

Aya Healthcare Remote
01.2022 - 12.2022
  • Provided administrative support to the Program Management team and created tickets that distinguished nurse status and how to move them forward through the onboarding process.
  • Assisted with managing 8 facilities in the New Mexico state and provided traveler compliant reports.
  • Ensured a smooth and efficient business process with my team which exceeded vendor partner and client expectations.
  • Handled escalated issues and worked in efficient teams to make sure that our client deadlines are being met.
  • Created and navigating reports on excel spreadsheets.
  • Created meetings for the team, taking minute meeting notes for the team as well as collected all information that was needed to be presented to our clients.
  • Assisted with clients, vendor partners and worker inquiries while maintaining the highest degree of confidentiality.
  • Accurately reviewed documentation details then processed documents in a prompt and confidential manner.
  • Assisted with making sure all candidate profiles are fully compliant and meeting our orientation start dates.
  • Managed all daily/weekly administrative tasks and duties and ran reports in a timely manner.
  • Maintained valuable relationships with our clients, vendor partners and the internal Aya team members.
  • Worked in a fast-paced environment and always maintained a sense of urgency.

Office Coordinator

LifeStance Health
Manhattan Beach, CA
06.2020 - 12.2021
  • Managed 1500 patients & 30+ psychiatrists as well as consulted with directors to ensure efficient business operations.
  • Managed Office Inventory: Collected/fulfilled orders on behalf of their providers for supplies and essential business related materials.
  • Coordinated IT setup with IT vendors on a deadline basis, as well as working with janitorial staff to maintain proper sanitation.
  • Consulted with building management and upper management requests on a daily basis to adhere to building standards.
  • Answered direct calls and resolved problems by researching or investigating issues to provide proper solutions.
  • Provided patients with intake and other electronic official documents; afterwards, evaluating forms for proper completion.
  • Took outside documents such as intake, ROI’s, subpoena’s, and transferring them for provider review in the EHR/EMR system.
  • Provided exceptional customer service when handling EMR messages and over the phone interactions with patients.
  • Maintained an organized and efficient office for providers to practice.
  • Collaborated with a team of 44 or independently to effectively complete numerous case load projects on a deadline basis.
  • Worked with operations manager to complete a project where I would contact 2000 patients to get them scheduled with therapy.
  • Managed and distributed incoming and outgoing mail and packages for staff.

Medical Administrative Assistant

Redondo Beach Podiatry
Redondo Beach, CA
06.2016 - 06.2020
  • Verified insurance coverage, obtained preauthorizations then updated charts.
  • Efficiently imputed patient demographics to the EMR system to ensure patients attend their appointments on time with the provider.
  • Directed patient flow during practice hours, minimizing wait times.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Performed back office duties, such as, assisted with sterilization, assisted X-Ray’s, created hardcopy CDs of images and other similar scans.

Patient Experience Care Specialist

Kaiser Permanente West LA
Los Angeles, CA
06.2019 - 05.2020
  • Launched and rolled out the Connection Bundle initiative, heavily focused on the employee improvement data and patient evaluation cards and used multiple models and hardwired “Studer principles” which included AIDET/AHEART.
  • Assisted with the director of Care Experience with nursing orientations, conference set ups, and Comment Card runs.
  • As wells as watched and learned about role-plays, teach-backs, coaching methodologies, and didactic videos.
  • Audited and reported Environment and Dietary/ Nutritional Services to ensure proper procedures are taking place
  • Applied principles from Hardwire Excellence, HCAHPS Handbook, and Service Fanatics to day-to-day work.

Education

Bachelor’s of Science - Health Administration

California State University
05.2020

Skills

  • HER/EMR
  • OSHA/HIPAA
  • Microsoft Office Suite
  • Zoom
  • Typing 50 WPM
  • Strong administrative proficiency
  • Strong administrative abilities

Interests

  • Traveling, Rom Com’s, Outdoor Activities, Hiking, Foodie, Working out, Tanning, Tropical Beaches, TikTok, & Pasta

Timeline

Administrative Assistant II

UCLA Health, Dermatology
02.2023 - Current

Program Coordinator

Aya Healthcare Remote
01.2022 - 12.2022

Office Coordinator

LifeStance Health
06.2020 - 12.2021

Patient Experience Care Specialist

Kaiser Permanente West LA
06.2019 - 05.2020

Medical Administrative Assistant

Redondo Beach Podiatry
06.2016 - 06.2020

Bachelor’s of Science - Health Administration

California State University

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Ayten Rustam