Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ayu Tanaka

Granada Hills,CA

Summary

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Crew Member

Rbkcteck Ink
07.2024 - Current
  • Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
  • Operated cash register and handled transactions accurately and promptly.
  • Maintained cleanliness and organization of work areas to enhance efficiency.
  • Collaborated with team members to streamline processes and improve service delivery.
  • Trained new crew members on operational protocols and best practices.
  • Resolved customer inquiries and complaints effectively, enhancing overall experience.
  • Implemented safety protocols, contributing to a secure work environment for staff and customers.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Stocked shelves to organize aisles in assigned department.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.

Manager of Operations

Tanaka's Camp LLC
07.2021 - 09.2023
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Explained policies and reviewed documentation to obtain signatures.
  • Collected payment by processing credit card transactions.
  • Prepared and submitted reports to supervisor.
  • Processed exchange requests in computer system.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
  • Planned and coordinated logistics for large-scale events or conferences.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.

President of Operations

A-yuh Trading Corporation
10.2006 - 05.2016
  • Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
  • Led organization by establishing business direction and actualizing operational plans to meet goals.
  • Cultivated successful business culture focused on performance optimization and goal attainment.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
  • Analyzed and determined courses of action to align operations and revenue performance with organizational goals.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Established and oversaw strategic business actions and streamlined operations.
  • Controlled business direction changes and provided support during restructurings.

Sales Assistant

Maruha Nichiro (Maruha Corporation)
06.2004 - 08.2006
  • Accepted and completed cash, check and credit card payments.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Fostered relationships with customers to expand customer base and retain business.
  • Received and processed product returns and coordinated disposal of defective or broken items.

Education

Literature - English Language And Literature

Otsuma Woman's Univercity
03.2004

High School Diploma -

Wesley College
12.2000

Bachelor of International Business Economics - International Business

Otsuma Woman University
Tokyo Japan
03-2004

Skills

  • Staff Scheduling
  • Recruitment and Hiring
  • Originality and Creativity
  • Management Team Building
  • Administrative Management
  • Goal Setting
  • Focus and Follow-Through
  • Finance and Accounting Oversight
  • Employee Motivation
  • Sales Tracking
  • Budget Control
  • Business Development
  • Problem-solving
  • Cash handling
  • Cleaning
  • Taking orders
  • Cleaning and sanitizing
  • Flexible schedule
  • Safe food handling

Languages

Japanese
Native or Bilingual

Timeline

Crew Member

Rbkcteck Ink
07.2024 - Current

Manager of Operations

Tanaka's Camp LLC
07.2021 - 09.2023

President of Operations

A-yuh Trading Corporation
10.2006 - 05.2016

Sales Assistant

Maruha Nichiro (Maruha Corporation)
06.2004 - 08.2006

High School Diploma -

Wesley College

Literature - English Language And Literature

Otsuma Woman's Univercity

Bachelor of International Business Economics - International Business

Otsuma Woman University

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Ayu Tanaka