Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Ayub Mohmand

Fremont,California

Summary

Dynamic Shift Supervisor at Starbucks with a proven track record in enhancing customer satisfaction and driving sales. Skilled in cash handling and conflict resolution, I successfully trained and mentored staff, optimizing team performance and operational efficiency. My strategic planning and focus on continuous improvement led to increased brand awareness and loyalty. I have also monitored training to ensure it is completed in the correct and allocated time.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Starbucks
07.2024 - Current
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Troubleshot equipment to reduce service calls and downtime.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Responded to and resolved customer questions and concerns.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Supervised ongoing daily production phases.

Barista

Starbucks
10.2022 - 07.2024
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Used POS system to accurately enter orders and process payments.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Promoted additional items with beverages, increasing store sales.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Education

High School Diploma -

Ohlone College
Fremont, CA
05-2028

Skills

  • Shift reporting
  • Attendance oversight
  • Safety reviews
  • Labor and food cost control
  • Sales monitoring
  • Training and mentoring
  • Safety
  • Scheduling coordination
  • Cash handling
  • Customer-oriented
  • Continuous improvement
  • Cash handling expertise
  • Staff motivation
  • Strategic planning
  • Employee training
  • Conflict resolution techniques
  • Inventory control and record keeping

Languages

pashto
Native or Bilingual
English
Native or Bilingual

Interests

  • Hiking
  • Camping
  • Gym Workouts
  • Powerlifting
  • Exploring different cultural foods

Timeline

Shift Supervisor

Starbucks
07.2024 - Current

Barista

Starbucks
10.2022 - 07.2024

High School Diploma -

Ohlone College

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