Ayuba Bakare
Gibsonton
Summary
Dedicated results oriented professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Independent and fast thinking team player seeking a role offering increased responsibility.
Overview
10
10
years of professional experience
Work History
OTR Team Truck Driver
Covenant Transport
04.2023 - Current
- Contributed to a positive working environment for the entire trucking team through clear communication, mutual respect, and shared responsibility.
- Delivered goods on time, consistently meeting or exceeding customer expectations through diligent trip planning and time management.
- Maximized productivity with effective trip scheduling, taking into account weather conditions, traffic patterns, and regulatory restrictions.
- Collaborated with dispatchers to ensure timely delivery updates while maintaining open lines of communication during transit.
- Strengthened client relationships by providing excellent customer service during pick-ups, deliveries. and any necessary communication.
- Reduced fuel costs with efficient route planning and implementing eco-friendly driving techniques.
- Improved overall safety of the team by participating in ongoing training sessions to stay updated on industry best practices.
- Increased team efficiency by effectively coordinating driving shifts and ensuring proper communication between team members.
Patient Relations Coordinator
USFTGP
05.2022 - 07.2022
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Adhered to strict screening techniques and procedures while conducting COVID-19 screenings.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered friendly and efficient service to patients, handled challenging situations with ease.
Security Officer
Dumbarton Security Service
08.2021 - 04.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Maintains organization’s stability and reputation by complying with legal requirements.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Process Executive - Content Moderator
Cognizant Technology Solutions
07.2018 - 02.2020
- Used content management system to analyze user engagement and website traffic metrics.
- Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
- Studied digital technology trends and topics to explore new ways to engage with digital community.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
Authorization & Appointing Agent
Health Net Federal Services
01.2018 - 07.2018
- Determined veteran's eligibility for healthcare benefits under Choice program by determining patient's status and appropriate authorization path.
- Documented transactions in authorization system and communicated via written correspondence with Veteran Administration when needed.
- Recognized patterns and used sound judgement in making decisions in order to keep authorization process moving forward in accordance to contractual timeless standard.
- Verified eligibility and compliance with authorization requirements for service providers.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Reviewed benefits coverage and policy limitations.
Customer Service
A.M.A Motors
06.2015 - 01.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Ensured superior customer experience by addressing concerns, demonstrating empathy and resolving problems on the spot
- Contacted customers to follow up on purchases, suggest new services and inform them about promotions
- Negotiated prices, terms of sales and service agreements.
Cabin Service Agent
Delta Global Services/United Airlines
09.2015 - 12.2016
- Perform aircraft security inspection to comply with government and company security requirements
- Perform visual inspection of aircraft to ensure no items are left onboard the aircraft, return items to appropriate authority
- Check inventory to ensure there is an adequate supply of items needed to service the aircraft
- Checked to ensure that emergency equipment and other supplies needed are on board
- Complied with customs, immigration and cabotage laws on international trips.
Education
Private Pilot - Aviation
Superior Aviation Academy
High School Diploma -
East Bay High School
2013
Skills
- Multitasking skills
- Written and oral communication skills
- Strong organization skills
- Typing speed 48 WPM
- Strong interpersonal skills
- Microsoft office
- CRM
- IDOCS
- Quality Standards and Protocols
Contact
Gibsonton, FL 33534
Education
Gibsonton, FL,true,Tampa, FL
Timeline
OTR Team Truck Driver
Covenant Transport
04.2023 - Current
Patient Relations Coordinator
USFTGP
05.2022 - 07.2022
Security Officer
Dumbarton Security Service
08.2021 - 04.2022
Process Executive - Content Moderator
Cognizant Technology Solutions
07.2018 - 02.2020
Authorization & Appointing Agent
Health Net Federal Services
01.2018 - 07.2018
Cabin Service Agent
Delta Global Services/United Airlines
09.2015 - 12.2016
Customer Service
A.M.A Motors
06.2015 - 01.2018
High School Diploma -
East Bay High School
Private Pilot - Aviation
Superior Aviation Academy
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