Ayunja Britton
Birmingham,AL
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Children's of Alabama Hospital
01.2025 - Current
- Responded to inquiries via phone, email, and in-person, ensuring timely resolution of concerns.
- Documented patient interactions accurately in electronic health record systems.
- Collaborated with medical staff to facilitate smooth patient admissions and discharges.
- Maintained confidentiality of patient information while adhering to HIPAA regulations.
Shift Leader
Nike Factory Outlet
12.2021 - 12.2024
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored team members on product knowledge and customer service techniques.
- Implemented visual merchandising standards to enhance store presentation and drive sales.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
Patient Encounter Specialist
UAB Medicine
01.2020 - 12.2021
- Coordinated patient care plans to enhance service delivery and improve patient outcomes.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Facilitated communication between medical staff, patients, and families to ensure seamless operations.
Education
Master of Science - Management
Faulkner University
Montgomery, AL04-2026
Bachelor of Science - Public Health
University of Alabama At Birmingham
Birmingham, Alabama, AL12-2023
High School Diploma -
Theodore High School
Theodore05-2019
Skills
- Customer service
- Electronic health records
- Patient communication
- HIPAA compliance
Certification
- CNA - Certified Nursing Assistant- 2019
- First Aid/AED Certification- 2018
Timeline
Customer Support Specialist
Children's of Alabama Hospital
01.2025 - Current
Shift Leader
Nike Factory Outlet
12.2021 - 12.2024
Patient Encounter Specialist
UAB Medicine
01.2020 - 12.2021
Master of Science - Management
Faulkner University
Bachelor of Science - Public Health
University of Alabama At Birmingham
High School Diploma -
Theodore High School