Ayva Lachner

Was hired on seasonally and later offered a permanent position in the company. Over the span of two years, have grown to understand in store inventory systems and became proficient in the refreshes for retail.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained a clean working environment
• Handled offloading daily shipments to store
• Answered incoming calls for customers to assist in their needs.
• Monitored customers for signs of security concerns and escalated issues to management.
• Recommended complementary purchases to customers, increasing revenue.
• Used in-store system to locate inventory and place special orders for customers.

In charge of business operations, including cash handling, inventory, and customer service. As well as the opening and closing procedures. Within 6 months, was promoted and given the responsibility of training new employees.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.