Ayvree Cimbal
Reading,MI
Summary
Motivated, organized, and detail-oriented with cash handling and customer service experience. Proven experience in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, experience in ASL (American Sign Language), as well as willing and ready to seek new knowledge on finances and the world of banking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Waitress Team Lead
Metz Culinary Creations - Hillsda College
11.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation per health department regulations.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, and providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
General Employee
Hillsdale Recreational Department
05.2020 - 09.2023
- Ensured that all safety regulations were followed while working onsite.
- Trained new cashiers on the proper use of registers and policies.
- Resolved discrepancies between the POS system and physical money amounts in drawers at the end of the shift.
- Ensured compliance with all safety regulations while performing tasks.
- Assisted customers with locating items within the store when requested.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
- Counted currency for each transaction to ensure the accuracy of amounts received or disbursed.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Maintained accurate records of all transactions processed throughout the day.
Education
Associate of Arts - Forensic Psychology
Jackson College
Jackson, MI05.2025
High School Diploma -
Hillsdale High School
Hillsdale, MI05.2022
Skills
- Customer Service
- Customer Relationship Management
- Check Payment Processing
- Patron Satisfaction
- Cash Handling
- Point Of Sale System
- Bill Computation
- Effective Customer Upselling
- Responsible And Trustworthy
- New Employee Mentoring
- Willing To Learn
- Point Of Sale (Pos) System Operations
- Basic Math
- Problem-Solving
- Positive And Professional
- Flexible Schedule
- Heavy Lifting
- Proficient in Microsoft 360, Docs, and PowerPoint
- Skilled typer averaging 60 words typed a minute
Accomplishments
- Supervised a team of a minimum of 6 staff members.
- Achieved the title of 'Team Lead' by completing my duties as an employee with accuracy and efficiency.
Certification
- CPR Training - 2018 to the present
Languages
ASL
Limited Working
Timeline
Server/Waitress Team Lead
Metz Culinary Creations - Hillsda College
11.2022 - Current
General Employee
Hillsdale Recreational Department
05.2020 - 09.2023
Associate of Arts - Forensic Psychology
Jackson College
High School Diploma -
Hillsdale High School
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