Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ayyoub Zouggari

Homestead,FL

Summary

Versatile and dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at Signal and Alam Al Maarifa Private School. Excelled in leveraging tech skills and multilingual fluency to improve service delivery and operational efficiency. Adept at problem-solving and communication, consistently achieving positive outcomes in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Front Desk Customer Service

Signal
Sweetwater, FL
06.2023 - 11.2024
  • Patrolling the premises to ensure there are no unauthorized activities or breaches.
  • Monitoring security cameras, alarm systems, and other surveillance equipment.
  • Conducting routine inspections of doors, windows, and gates to ensure they are secure
  • Checking identification of visitors, staff, or contractors and maintaining a log of entries and exits.
  • Managing access to restricted areas and ensuring that only authorized individuals are allowed entry.
  • Operating metal detectors or performing bag checks, if required
  • Documenting incidents such as theft, vandalism, trespassing, or other security-related issues.
  • Writing detailed reports on observations, activities, and any actions taken during shifts.
  • Informing management or supervisors about security risks or vulnerabilities
  • Providing directions or assistance to visitors, staff, or customers.
  • Maintaining a visible and approachable presence to deter criminal activities.
  • Handling disputes or calming situations involving conflict
  • Addressing customer questions, issues, or complaints and providing solutions or escalating them to the appropriate department.
  • Ensuring customer satisfaction by resolving concerns efficiently

Security Officer

Aliied Universal
Kendall, FL
07.2023 - 07.2024
  • Patrolling the premises to ensure there are no unauthorized activities or breaches.
  • Monitoring security cameras, alarm systems, and other surveillance equipment.
  • Conducting routine inspections of doors, windows, and gates to ensure they are secure
  • Checking identification of visitors, staff, or contractors and maintaining a log of entries and exits.
  • Managing access to restricted areas and ensuring that only authorized individuals are allowed entry.
  • Operating metal detectors or performing bag checks, if required
  • Responding to alarms, disturbances, or emergencies, such as fire, medical situations, or security breaches.
  • Assisting in evacuations during emergencies and ensuring everyone's safety

Custodian Supervisor

Miami Dade School Board
Homestead, FLORIDA
12.2022 - 06.2023
  • Managing and scheduling custodial staff shifts to ensure adequate coverage.
  • Training and mentoring custodial staff in cleaning procedures, safety protocols, and use of equipment.
  • Evaluating staff performance and providing feedback or corrective action as needed
  • Monitoring and reporting maintenance needs, such as plumbing, HVAC, lighting, or structural repairs.
  • Coordinating minor repairs and overseeing their completion by custodial staff or external contractors.
  • Ensuring that all equipment is in good working order and arranging repairs or replacements as needed
  • Ensuring that all cleaning supplies and chemicals are stored and used safely and according to regulations.
  • Enforcing safety standards and protocols to prevent accidents or injuries.
  • Keeping the school in compliance with local, state, and federal health and safety standards

Administrative Assistant

Alam Al Maarifa Private School
Laayoune
08.2019 - 03.2022

- Reporting to management and performing administrative duties.

- Answering telephone calls, as well as screening and forwarding calls.

- Scheduling and confirming appointments, meetings, and events.

- Welcoming and assisting visitors in a friendly and professional manner.

- Handling basic inquiries and sorting mail.

- Copying, scanning, and filing documents

- Responsible for taking school attendance

- Monitoring office supplies and ordering replacements for school and staff

Education

High School Diploma -

Mades
Morocco
06-2016

Skills

  • Tech
  • Proficient in Adobe Photoshop
  • Gaming desing
  • Customer Service
  • Computer Skills
  • Communication
  • Problem-solving

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Security Officer

Aliied Universal
07.2023 - 07.2024

Front Desk Customer Service

Signal
06.2023 - 11.2024

Custodian Supervisor

Miami Dade School Board
12.2022 - 06.2023

Administrative Assistant

Alam Al Maarifa Private School
08.2019 - 03.2022

High School Diploma -

Mades
Ayyoub Zouggari