Ayzaya Eady
Phoenix
Summary
Dynamic customer service professional with extensive experience at Amazon and a proven track record in conflict resolution and problem-solving. Adept at multitasking in high-volume environments, I leverage strong interpersonal skills and attention to detail to enhance customer satisfaction and drive team success. Committed to delivering exceptional service with empathy and efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
08.2024 - 01.2025
- Supported seasonal inbound calls regarding employee benefits and compensation, delivering accurate information with empathy and efficiency.
- Resolved a wide range of inquiries while ensuring policy compliance and maintaining detailed documentation.
- Collaborated with internal teams to provide timely resolutions and seamless service.
Medical Assistant
The Pain Center
08.2022 - 06.2023
- Delivered compassionate care in a fast-paced surgical clinic; scheduled appointments, supported procedures, and maintained compliance.
- Communicated with patients, families, and clinical staff, ensuring smooth coordination and a high level of service.
Commercial Manager
Amazon
10.2020 - 08.2022
- Managed logistics for customer order delivery, coordinating with vendors and internal systems to ensure timely, accurate service.
- Analyzed performance data and resolved issues to maintain customer satisfaction.
Customer Service Representative
Sykes
11.2017 - 08.2018
- Handled up to 50 inbound calls daily for billing, product, and service support.
- Maintained a friendly and solutions-oriented attitude while managing accounts and resolving escalations.
Barista/Server
Marquis Market
03.2015 - 07.2015
- Built rapport with customers in a hospitality-driven environment.
- Ensured accuracy in orders, maintained cleanliness, and promoted customer engagement.
Education
Diploma - General Studies
South Mountain High School
Phoenix, AZSkills
- Customer Service & Call Handling
- Conflict Resolution & Problem Solving
- Attention to Detail
- Multitasking in High-Volume Environments
- Microsoft Office & Outlook
- Interpersonal & Verbal Communication
- Organizational & Time Management Skills
- Empathy & Active Listening
- Adaptability & Team Collaboration
Timeline
Customer Service Representative
Willis Towers Watson
08.2024 - 01.2025
Medical Assistant
The Pain Center
08.2022 - 06.2023
Commercial Manager
Amazon
10.2020 - 08.2022
Customer Service Representative
Sykes
11.2017 - 08.2018
Barista/Server
Marquis Market
03.2015 - 07.2015
Diploma - General Studies
South Mountain High School
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