Ayzia Acosta
The Bronx,NY
Summary
Dynamic Nail Technician with expertise in nail art techniques and sanitation practices, honed at Spada Day Spa & Salon. Proven ability to educate clients and build a loyal customer base, enhancing service quality and driving revenue growth. Exceptional customer service and team collaboration skills ensure a positive experience for all clients.
Overview
10
10
years of professional experience
Work History
Nail Technician
Spada Day Spa & Salon
Fort Myers, FL
02.2021 - Current
- Provided high-quality nail services using various techniques and products.
- Maintained cleanliness and sanitation of tools, equipment, and work areas.
- Educated clients on nail care and maintenance for optimal results.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Demonstrated excellent customer service by addressing client needs and concerns promptly.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Demonstrated knowledge of all products and services offered in the salon.
- Built repeat client base to increase profits and stabilize cash flow.
- Promoted additional services to existing clients in order to increase revenue.
Beauty Advisor
Sally's Beauty Supply
Fort Myers, FL
01.2021 - 12.2022
- Advised customers on beauty product selections and application techniques.
- Maintained up-to-date knowledge of industry trends and new products.
- Demonstrated proper usage of hair care and cosmetic tools to clients.
- Assisted in inventory management, ensuring shelves were stocked effectively.
- Resolved customer inquiries and complaints with professionalism and care.
- Collaborated with team members to create engaging store displays and promotions.
Sales Associate
Ross Dress for Less
Fort Myers, FL
11.2020 - 02.2021
- Assisted customers in selecting merchandise and provided product information.
- Maintained organized store displays to enhance product visibility and appeal.
- Stocked shelves and replenished inventory to ensure availability of products.
- Collaborated with team members to achieve daily sales goals effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Shift Leader
Culver's Restaurant
Lehigh Acres, FL
08.2020 - 11.2020
- Supervised team during shifts to ensure smooth operations and service quality.
- Trained new employees on restaurant procedures and customer service standards.
- Managed cash register operations, including processing transactions and handling cash.
- Coordinated food preparation and service to meet customer demand efficiently.
- Resolved customer complaints promptly to enhance dining experience and satisfaction.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Customer Service Associate
CVS Pharmacy
Hollywood, FL
03.2020 - 07.2020
- Resolved customer inquiries using company knowledge and product information.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Handled escalated issues with professionalism and effective problem-solving skills.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Performed additional duties as assigned by management team.
- Educated customers on special pricing opportunities and company offerings.
Sales Associate
Victoria's Secret & PINK
Pembroke Pines, FL
10.2019 - 03.2020
- Assisted customers in selecting merchandise and provided product information.
- Maintained organized store displays to enhance product visibility and appeal.
- Collaborated with team members to achieve daily sales goals effectively.
- Implemented store promotions and visual merchandising strategies as directed.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Insurance Sales Agent
USHADVISORS
Fort Lauderdale, FL
08.2019 - 10.2019
- Developed customized insurance policies to meet client needs.
- Conducted thorough client assessments to identify coverage gaps.
- Provided expert advice on policy benefits and options.
- Maintained accurate records of client interactions and transactions.
- Managed client renewals and follow-up communications effectively.
- Built relationships with existing clients by providing exceptional service.
- Assisted clients in selecting appropriate coverage options for their needs.
- Processed applications and paperwork related to policy issuance or renewal.
Counter Helper
Panda Express
North Miami Beach, FL
01.2016 - 09.2019
- Assisted customers with menu selections and food inquiries.
- Maintained cleanliness and organization of the dining area.
- Prepared and assembled food items according to company standards.
- Operated cash register and processed customer transactions accurately.
- Stocked supplies and restocked items as needed during peak hours.
- Collaborated with team members to ensure efficient service flow.
- Supported training of new staff on service protocols and procedures.
- Monitored food safety practices in compliance with health regulations.
- Informed customers about daily specials and menu options.
- Greeted customers and provided excellent customer service.
Animal Shelter Volunteer
Humane Society Of Greater Miami
North Miami Beach, FL
10.2016 - 12.2016
- Assisted with animal care and feeding at local animal shelter.
- Cleaned and maintained animal living areas to ensure a safe environment.
- Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties.
- Provided care for animals by feeding, cleaning cages, walking dogs, and providing companionship.
- Walked animals in assigned area to complete daily enrichment.
- Promoted safe animal handling practices, offering care and enrichment to shelter animals.
Sandwich Artist
SUBWAY®Restaurants
North Miami Beach, FL
09.2015 - 01.2016
- Prepared fresh ingredients for sandwiches and maintained food safety standards.
- Assembled sandwiches to customer specifications with attention to detail.
- Provided excellent customer service by engaging with patrons and taking orders.
- Trained new employees on sandwich preparation techniques and safety protocols.
- Collaborated with team members to ensure smooth kitchen operations during busy hours.
- Assisted in inventory management by tracking ingredient levels and restocking supplies.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Maintained cleanliness of work area throughout shift.
Education
Nail Specialty License - Nail Technician
Sunstate Academy
Fort Myers, FL01-2021
High School Diploma -
Mavericks High
North Miami Beach, FL06-2016
Some College (No Degree) - VETERINARY TECHNOLOGY
MIAM DADE COLLEGE OF NORTH MIAMI
North Miami, FLSkills
- Nail art techniques
- Sanitation practices
- Client education
- Customer service
- Product knowledge
- Artificial nail application
- Team collaboration
Accomplishments
- Best department Performance 2023
References
References available upon request.
Timeline
Nail Technician
Spada Day Spa & Salon
02.2021 - Current
Beauty Advisor
Sally's Beauty Supply
01.2021 - 12.2022
Sales Associate
Ross Dress for Less
11.2020 - 02.2021
Shift Leader
Culver's Restaurant
08.2020 - 11.2020
Customer Service Associate
CVS Pharmacy
03.2020 - 07.2020
Sales Associate
Victoria's Secret & PINK
10.2019 - 03.2020
Insurance Sales Agent
USHADVISORS
08.2019 - 10.2019
Animal Shelter Volunteer
Humane Society Of Greater Miami
10.2016 - 12.2016
Counter Helper
Panda Express
01.2016 - 09.2019
Sandwich Artist
SUBWAY®Restaurants
09.2015 - 01.2016
Nail Specialty License - Nail Technician
Sunstate Academy
High School Diploma -
Mavericks High
Some College (No Degree) - VETERINARY TECHNOLOGY
MIAM DADE COLLEGE OF NORTH MIAMI