AZ Alcantara
Green Cove Springs,FL
Summary
Detail-oriented operations and client service professional with experience in sales, client onboarding, documentation verification, healthcare operations, implementation, issue resolution, and cross-functional coordination. Former U.S. Navy Medical Laboratory Technician with experience in regulated healthcare environments, quality control, compliance training, and process improvement. Currently pursuing a B.S. in Supply Chain & Operations Management at Western Governors University. Proven ability to manage priorities, solve problems, improve workflows, and use performance data to achieve goals.
Overview
10
10
years of professional experience
Work History
Intake Specialist
Pro Legal Services
Deerfield Beach, USA
04.2022 - 07.2026
- Provided client service support through CRM software, managing a high-volume caseload and resolving blockers to ensure accurate, timely progression.
- Verified customer-submitted information against strict eligibility criteria for completeness and compliance, achieving a 93% approval rate on advanced case submissions.
- Coordinated with vendors, attorneys, and internal partners across a multi-step process, maintaining accurate records and documentation throughout.
- Communicated complex, technical information clearly to clients, building trust and ensuring full understanding before case progression.
Hospital Corpsman (HM) - Medical Laboratory Tech
United States Navy
Jacksonville, USA
06.2016 - 03.2022
- Led integration of a new COVID-19 testing analyzer during the outbreak, performing QC and accuracy validation, and reporting compliance data directly to the laboratory director.
- Identified and implemented a specimen drop-off tracking log to improve department accountability, reducing turnaround time by 19%.
- Processed and verified high volumes of time-sensitive data under strict accuracy standards, ensuring reliable outcomes across all cases.
- Trained department staff on point-of-care (POC) testing procedures, demonstrating proper technique and administering compliance assessments.
Education
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
Salt Lake City, UT12-2028
Skills
- Client Service & Account Support
- Document Verification & Compliance
- Cross-Functional Coordination
- Tracking Systems & Data Accuracy
- Microsoft Excel
- Process Improvement
- Problem-Solving & Independent Judgment
- Multi-Priority & Deadline Management
- Healthcare Industry Experience
Awards
- Navy and Marine Corps Achievement Medal
Leadership Experience
- Program Coordinator, National Marrow Donor Program (NMDP) - Coordinated end-to-end tracking of a 120-volunteer donor screening program - managing eligibility, compliance, and outcomes across each stage of a multi-step process - resulting in 29 qualified matches and 6 completed donations.
Timeline
Intake Specialist
Pro Legal Services
04.2022 - 07.2026
Hospital Corpsman (HM) - Medical Laboratory Tech
United States Navy
06.2016 - 03.2022
Bachelor of Science - Supply Chain And Operations Management
Western Governors University