A. Zack Ahmadi
Irvine,CA
Summary
Highly knowledgeable with skills in managing and coordinating various tasks. Alert and attentive with expert problem-solving skills. Motivated Information Technology Analyst with five years overseeing employees in collaboration with organization leaders. Seasoned professional working with various departments to drive smooth operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in Information Technology management environment. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Computer Operations Rep II
Wescom CU
08.2021 - Current
- Maintain daily schedule processing.
- Refresh and Restore client Databases.
- Patch and Certificate Installation,
- Automate, create and troubleshoot daily processing tasks using Jack Henry's Opcon Systems.
- Troubleshoot problems with user devices. Performs restores when necessary. send and pull ACH files from FED.
- Perform system/disk reorg's. Ability to run and execute month-end processing.
- Create, maintains, and updates Symitar jobs and schedules.
- Expert on Active Directory, FDR, CardWizard and Corelation Keystone processing and troubleshooting.
- Used LandDisk and Inventi ticketing system to accurately locate, analyze troubleshoot and finally resolve end user issues.
Senior Operations Associate
Lyft Inc
05.2018 - 07.2020
- Install and configured computer hardware, software, systems, networks, printers and scanners; evaluate connectivity issues
- Managed and interacted with over 15 new drivers in-person Bio-data intakes, and platform troubleshooting and conflict resolution.
- Administered network and data security, including directory, group policy, firewalls, virus protection, and email security
- Performed New Driver's data backups to ensure all company-owned work is saved
- Monitored servers, LAN/WAN, and Wi-Fi to ensure full coverage during interviews with new drivers
- Consulted with vendors and clients to integrate and update company technology
- Ensured system optimization for all technology resources
- Provided technical support across company including service issues and requests on ZENDESK
Desktop Support
DeVry University
03.2017 - 05.2018
- Provided helpdesk and technical support either by phone, remote access, or site visits with timely response
- Oversaw system optimization for all technology equipment and resources.
- Monitored and maintained computer systems and networks and checked for connectivity issues.
- Setting up accounts for new users and repairing and replacing equipment as necessary.
- Coached temporary staff members on daily tasks including policies and procedures.
- Provided support to end users for computer application, system, device, access and hardware issues
- Identified, researched and resolved the most complex technical problems and ensured operation of computers.
- Documented, tracked, and monitored the problem using applicable systems and tools
- Evaluated connectivity issues, equipment, and software and hardware
Foreign Language Instructor/ Linguistic Expert
Defense Language Institute / CLI Solutions
08.2009 - 03.2017
- Experienced screener, performing investigative questioning techniques during newly hired personal.
- Knowledge of SIPRNet search engines and database retrieval tools, such as QueryTree and M3.
- Supervised Staff on quality control standards and ensured production schedules and objectives were met.
- Directed, trained, and supervised staff in performing applicable support functions such as DEBITS and other Source of Security database.
- Evaluated Bio-data collected information and its performance and train, coach, mentor, develop and evaluate Direct Hires activities.
Education
Master of Information Technology Managment - Homeland Security
DeVry University
Long Beach, CA09.2020
Bachelor of Science - Justice Administrations- Homeland Security
Devry University
Long Beach05.2017
Skills
- TECHNICAL SKILLS
- Expert user of MS Office: Word, Excel, PowerPoint, Smart Board, Access and Outlook
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks including LAN/WAN, Linux
Accomplishments
- Collaborated with team of seven in the development of educational programs for students to learn a new language.
- Achieved 3.5 GPA by completing Master Courses in Information Technology managements with accuracy and efficiency.
Certification
- Certified of information Technology and security management, DeVry University - 2018-2020
- Certificate of Teaching a Foreign Language Defense Language Institute - 2010-2011
Reading books, Playing Soccer and spending time with family.
Love to read books in relates to history, science, and self development.
Playing and couching soccer and training my kids to play.
Languages
Hindi
Professional Working
Persian
Native or Bilingual
Urdu
Full Professional
Timeline
Computer Operations Rep II
Wescom CU
08.2021 - Current
Senior Operations Associate
Lyft Inc
05.2018 - 07.2020
Desktop Support
DeVry University
03.2017 - 05.2018
Foreign Language Instructor/ Linguistic Expert
Defense Language Institute / CLI Solutions
08.2009 - 03.2017
Master of Information Technology Managment - Homeland Security
DeVry University
Bachelor of Science - Justice Administrations- Homeland Security
Devry University
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