Azadeh Bitaraf
W. Henrietta
Summary
Proven Financial Counselor with a track record of facilitating smooth claims processes between patients, doctors, and insurance providers at Highland Hospital. Expert in insurance verification and adept at enhancing patient trust through exceptional service. Skilled in cash flow management and telephone etiquette, achieving efficient medical operations and patient scheduling. Logical Financial Counselor with extensive history of speaking with patients, physicians and insurance company representatives. Efficient professional with more than 28 years of experience obtaining pre-admission paperwork, counseling patients and developing effective payment plans for healthcare services.
Overview
29
29
years of professional experience
Work History
Financial Counselor
Highland Hospital
04.2008 - Current
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Insurance Verification Specialist
Highland Hospital
04.2008 - Current
- Communicated verification and authorization status updates with all surgeons offices and insurances to facilitate decision-making for patient admissions and insurance coverage.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Dental Receptionist
St. Mary's Hospital / Unity Hospital
02.1996 - 02.2008
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
Education
Monroe Community College
Rochester, NYCertified Dental Assisting - Dental Assisting
Diablo Valley College
Pleasant Hill, CA05.1995
Certification - Secretarial Studies And Office Administration
Cairo American University
Cairo, Egypt06.1979
Skills
- Insurance Verification
- Cash Flow Management
- Telephone Etiquette
- Preparatory Computer Systems data bases at employer
- Debt management
- in depth experience in patient scheduling following specifications by providers
- maintain current patient registration and insurance information
- Excellent team worker and communicator
Languages
English / Persian
Professional Working
Timeline
Financial Counselor
Highland Hospital
04.2008 - Current
Insurance Verification Specialist
Highland Hospital
04.2008 - Current
Dental Receptionist
St. Mary's Hospital / Unity Hospital
02.1996 - 02.2008
Monroe Community College
Certified Dental Assisting - Dental Assisting
Diablo Valley College
Certification - Secretarial Studies And Office Administration
Cairo American University
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