Azah Kabsoun

• Adaptability Across Properties: Successfully leased units at multiple properties with varying markets, consistently meeting or exceeding leasing goals.
• Rapid Integration: Quickly familiarized with new properties, leasing processes, and property management systems, ensuring seamless transitions and immediate productivity.
• Consistent Occupancy Growth: Leveraged sales and marketing strategies to increase traffic, maintain closing ratios, and exceed leasing goals.
• Cross-Property Expertise: Demonstrated proficiency in managing diverse tenant bases, addressing inquiries, conducting property tours, and handling leasing paperwork across different property types.
• Marketing & Promotion: Enhanced property visibility by creating compelling online listings and coordinating on-site promotional events during short-term assignments.
• Strong Tenant Relations: Fostered positive relationships with prospective and current tenants, improving lease renewal rates and tenant satisfaction by about 20% within temporary placements.
• Versatile Sales Skills: Efficiently negotiated lease terms and upsold property amenities, achieving higher-than-average rental rates by 5-10% across multiple properties.
• Team Collaboration: Worked closely with property management teams to streamline leasing operations, move-ins, and lease renewals.
• Problem Solving: Effectively resolved tenant concerns and handled maintenance requests, contributing to smooth property operations during assignments.
• Proficiency in Property Management Software: Efficiently utilized platforms like Yardi, Onsite, AppFolio, Entrata, and RentPro, ensuring operational efficiency across all properties.

Increased Occupancy and Revenue: Drove property occupancy to 98%, contributing to a notable increase in revenue through strategic leasing efforts, tenant retention, and optimized pricing strategies.

Operational Efficiency: Streamlined office operations, enhancing efficiency by implementing new procedures and improving lease processing times. Ensured seamless day-to-day property management.

Budget Management and Financial Reporting: Assisted in budgeting and financial reporting, identifying areas for cost reduction, and revenue growth. Managed rent collection, reducing delinquency rates.

Tenant Retention and Satisfaction: Improved tenant satisfaction through proactive communication, resolving tenant concerns, and organizing community-building events, resulting in increased lease renewals.

Marketing and Outreach Initiatives: Collaborated with marketing teams to develop targeted promotional strategies, increasing property visibility and lead generation.

Vendor and Contractor Coordination: Managed relationships with vendors and contractors, ensuring timely maintenance and property upkeep, leading to a reduction in maintenance requests.

Compliance and Legal: Ensured compliance with all leasing regulations and company policies, handling lease agreements, evictions, and court hearings with professionalism and accuracy.

Financial and Administrative Duties: Handled rent collection, deposits, and financial documentation, maintaining accurate records, and ensuring timely payments from all tenants.

Customer Service and Conflict Resolution: Resolved escalated tenant issues, ensuring satisfaction and preventing turnover, while maintaining a positive community environment.

Boosted Occupancy: Increased property occupancy by 15% through strategic marketing, tenant engagement, and effective leasing efforts.

Exceeded Leasing Targets: Consistently surpassed monthly leasing quotas by 20%, achieving high tenant retention and satisfaction.

Marketing Expertise: Developed and executed promotional campaigns, driving 30% more inquiries and enhancing property visibility.

Tenant Relations: Built strong rapport with tenants, resolving concerns promptly, and leading to a significant increase in lease renewals.

Property Management: Managed leasing paperwork, renewals, and resident files with precision, ensuring compliance and streamlining operations.

Sales Skills: Negotiated lease terms and upsold property features, increasing average rental rates while maintaining tenant satisfaction.

Leadership: Trained and mentored new leasing staff, enhancing overall team performance and productivity.

Financial Acumen: Reduced delinquency rates by 15% through effective rent collection processes and late fee management.

Property Readiness: Inspected vacant units to ensure they were ready for showings.

• Graduated magna cum laude

Fair Housing Certification – Atlanta Fair Housing Organization, 2024
Completed comprehensive training on Fair Housing laws and regulations, focusing on compliance, discrimination prevention, and promoting equal housing opportunities.