Azahna Davenport-Murray

• Packager associates prepare fresh baked items daily for our members through follow recipes and wrapping, labeling, and storing merchandise to ensure our members have the freshest items available to take home to their families
• There are times when you will juggle several tasks in a short amount of time while helping members with their bakery orders
• Maintaining a positive attitude by smiling, greeting and thanking members
• Providing exceptional customer service to members across the club as needed, answering any questions they may have
• Maintaining a clean, neat, and member-ready area by wiping down tables, washing floors, sweeping, throwing away trash and organizing supplies

• Promoted from Cashier to Customer Service Cashier due to exemplary performance and customer service skills.

• Assisted customers with inquiries, returns, and complaints, ensuring a positive shopping experience.

• Managed cash register transactions efficiently and accurately.

• Trained new cashiers on best practices and company policies.

• Handled high-value transactions and reconciled cash drawers at the end of shifts.

• Recognized for maintaining a high level of customer satisfaction.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels
• Restocked and organized merchandise in front lanes
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals
• Operated cash register to record transactions accurately and efficiently
• Monitored self-checkout systems and provided assistance or intervention where required
• Worked closely with shift manager to solve problems and handle customer concerns
• Helped customers complete purchases, locate items and join reward programs.

• Provided primary customer support to internal and external customers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered product and service questions, suggesting other offerings to attract potential customers
• Updated account information to maintain customer records
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.