Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
References
Timeline
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Abdallah Zaitoun

Dearborn,MI

Summary

Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in operations, critical thinking, and problem solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lounge Manager

Vivid Lounge
Livonia, MI
03.2024 - Current
  • Consistently maintained high levels of cleanliness, organization and storage to ensure quality.
  • Managed daily operations of the lounge, including staffing and scheduling.
  • Monitored inventory levels and ordered supplies as needed.
  • Developed marketing strategies to increase sales volumes at the lounge.
  • Supervised staff in providing customer service to guests.
  • Monitored cash intake to reduce discrepancies.
  • Resolved customer complaints in an efficient manner while maintaining excellent customer relations.

Operations Manager

DJ Afrikano LLC
Auburn Hills, MI
04.2022 - Current
  • Attended meetings with clients to discuss their vision for the special day and provide advice on how to make it happen.
  • Maintained organized records of client contact information along with notes about specific requests or preferences.
  • Responded promptly to customer inquiries via phone or email in an efficient yet friendly manner.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Designed contracts, collected fees, and booked venues for events.
  • Managed day-of logistics including transportation arrangements, setup, teardown and emergency troubleshooting when needed.
  • Managed social media presence and directed programs to improve social media reputation and recognition.

In-Home Tech Expert

Asurion
Troy, MI
01.2022 - 04.2023
  • Ensured accuracy of orders prior to loading onto delivery vehicle.
  • Followed all company policies and procedures in accordance with safety regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Informed customers of various tailored technology solutions to satisfy needs and demands.
  • Educated customers on current trends in the industry related to technological advancements.
  • Cross-sold additional products and services to purchasing customers.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Resolved customer complaints regarding technology products in a timely manner.
  • Provided technical advice on the use of various technologies to customers.

Quality Control Analyst

Daehan Solutions
Romulus, MI
10.2019 - 01.2020
  • Performed visual inspections of finished products.
  • Reviewed non-conforming products for rework or scrap decisions.
  • Monitored production processes to maintain compliance with established quality standards.
  • Maintained records of inspection results, test data, and other related documentation.
  • Monitored employee adherence to company policies, laws, and regulations.

Education

Associate of Applied Science - Cyber Security

Henry Ford College
Dearborn, MI
05-2025

Skills

  • Customer service
  • Network security
  • Incident response
  • Technical support
  • System administration
  • Project management
  • Technical troubleshooting
  • Microsoft Excel
  • Retail store support
  • Social media management
  • Critical thinking
  • Problem-solving abilities

Languages

English
Professional
Arabic
Native/ Bilingual

Affiliations

  • Full-Time Student
  • Managing two jobs simultaneously
  • Engage in weekly gym and sporting activities
  • Freelance Experience (building fully functional sales websites, computer PC's)

Certification

  • TestOut Linux Pro Certification (December 2024 - Credential ID 6-1C6-VLBLC4)
  • TestOut Linux Security Pro (March 2024 - Credential ID 6-1C6-VFMGCB)
  • Certified Ethical Hacker CEH (expected May 2025)
  • Cybersecurity Analyst CySA (expected December 2025)

References

References available upon request.

Timeline

Lounge Manager

Vivid Lounge
03.2024 - Current

Operations Manager

DJ Afrikano LLC
04.2022 - Current

In-Home Tech Expert

Asurion
01.2022 - 04.2023

Quality Control Analyst

Daehan Solutions
10.2019 - 01.2020

Associate of Applied Science - Cyber Security

Henry Ford College

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