Azalia Esquivel
Dallas
Summary
Proven track record of enhancing operational efficiency at Swiss American CDMO, adept in Microsoft 365 and demonstrating exceptional customer service. Spearheaded a ticketing system, reducing response times significantly, and excelled in meticulous order fulfillment, ensuring accuracy and customer satisfaction. Skilled in bilingual communication, showcases strong listening abilities and attention to detail.
Overview
10
10
years of professional experience
Work History
Control Desk
Swiss American CDMO
08.2021 - Current
- Reduced response times for service requests by developing an effective ticketing system and prioritizing tasks accordingly.
- Served as a point of contact for escalations, ensuring prompt and professional resolution of issues while maintaining a high level of customer satisfaction.
- Managed day-to-day activities within the control desk area, delegating tasks appropriately among team members.
- Enhanced control desk operations by implementing efficient scheduling and resource allocation procedures.
- Data Entry
- Bookkeeping
- Receptionist
- Purchasing and Invoicing
- Ability to look for tracking information
Picker, Packer and Processor
Swiss American CDMO
06.2018 - 08.2021
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Recorded daily activities for inventory control.
Cashier
Whatabuger
06.2015 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Drive Thru and Front cashier
Education
High School Diploma -
Nimitz High School
Irving, TX06-2016
Skills
- Microsoft 365
- Strong listening and communication skills
- Attention to detail
- Filing documents
- Bilingual
- Customer Service
- Organized
- Team-oriented
- Data entry
- Mail handling
Timeline
Control Desk
Swiss American CDMO
08.2021 - Current
Picker, Packer and Processor
Swiss American CDMO
06.2018 - 08.2021
Cashier
Whatabuger
06.2015 - 02.2016
High School Diploma -
Nimitz High School
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