Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CNA/Transport Driver
Lancaster Nursing and Rehabilitation Center
07.2009 - Current
CNA (On the unit/floor)
Assisted patients with daily living activities to ensure comfort and well-being.
Maintained cleanliness and organization of patient areas to promote a safe environment.
Monitored vital signs and reported changes to nursing staff for timely intervention.
Supported nursing staff by preparing equipment and supplies for patient care procedures.
Documented patient information accurately in electronic health records for efficient communication.
Helped implement infection control protocols to minimize risks in healthcare settings.
Communicated effectively with patients and families to provide support and information.
Participated in training sessions to enhance skills in patient care techniques.
Assisted patients with daily living activities, promoting independence and dignity.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
CNA (Transportation Driver)
Ensured safe and timely transportation of patients to medical appointments.
Conducted vehicle inspections and maintained cleanliness for optimal safety standards.
Assisted patients with mobility challenges, ensuring comfort during transit.
Communicated effectively with healthcare providers regarding patient needs and transportation logistics.
Managed appointment schedules to optimize routes and reduce delays.
Trained new drivers on safety protocols and operational procedures.
Implemented process improvements for efficient vehicle dispatching and patient pickup coordination.
Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
Communicated with patients and healthcare workers in both English and Spanish.
Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
Dining Room Coordinator Supervisor
Culinary Services Group
09.2017 - 09.2019
Supervised employees in the preparation and service of the food for all of the residents.
Required to verify and complete the set up for all individual residents with the appropriate equipment for feeding, food consistencies and monitoring the quality of service to our residents.
Trained and mentored staff on best practices for customer engagement and dining etiquette.
Coordinated dining room operations to enhance guest experience and ensure efficient service flow.
Implemented strategies to optimize seating arrangements, increasing table turnover rates.
Developed staff schedules, ensuring adequate coverage during peak hours for enhanced service delivery.
Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels and loyalty.
Contributed to team success by consistently providing support and guidance to fellow staff members in the dining area.
Maintained clean, safe, and hazard-free work environment.
CNA
Helping Hands Children's Center
03.2013 - 08.2017
Provided compassionate care to children with diverse needs, ensuring safety and well being.
Provided direct patient care to children with a variety of medical diagnoses. The age range was from newborn-18 years old.
Assisted RN's with healthcare needs of the children.
Documenting daily and alerting the RN's on staff of any concerns or changes in the health status of the children.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Enhanced patient satisfaction by providing compassionate and attentive care.
Preparing meals accordingly to any medical requirement based on individualized diagnosis.
Coordination all of the activities for the children in the facility to ensure engagement, and satisfaction.
Transport Driver/CNA
Pediatric Specialty Care
11.2010 - 06.2013
Operated various transport vehicles, ensuring safe and timely delivery of patients to their required appointments. Required to make sure patients were comfortable, and prepared for all appointments.
Maintained compliance with safety protocols, adhering to state regulations and best practices in patient transport.
Assisted medical staff in transferring patients, enhancing overall efficiency during daily operations.
Conducted routine vehicle inspections, identifying maintenance needs to ensure reliability and safety standards.
Communicated effectively with healthcare teams to coordinate patient schedules and transport logistics.
Provided direct care to chronically ill, ventilator dependent children with tracheostomies.
Performed ADL's daily including, grooming, bathing, oral feeding and tube feeding.
Trained legal guardians on proper care of children with the supervision of an RN.
Prepared oral food and gastrostomy tube feedings.
Extensive experience in providing basic pediatric resuscitation skills in a calm and highly effective manner.