Azalia Sykes
Springfield,IL
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Ross Dress for Less, showcasing expertise in financial record-keeping and exceptional customer service. Adept at multitasking and problem-solving, I have significantly reduced cash discrepancies and fostered positive customer relationships, demonstrating both hard and soft skills essential for dynamic business environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Cash Office Clerk
Ross Dress for Less
05.2022 - Current
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
- Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
- Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
- Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Ross Dress for Less
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Bartender, Server
Applebee's Neighborhood Grill & Bar
06.2017 - 03.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Cake Decorator
Walmart
08.2017 - 12.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
CNA Supervisor
Brighten Gardens of Dunwoody
08.2013 - 05.2017
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
- Ensured quality patient care by regularly reviewing documentation and updating medical records accordingly.
- Streamlined communication between CNAs, supervisors, and other healthcare professionals to optimize patient care.
- Provided guidance on infection control protocols for CNAs, resulting in a safer working environment.
- Monitored inventory levels of medical supplies and equipment to ensure preparedness at all times.
- Facilitated smooth transitions during shift changes by communicating pertinent information to incoming supervisors.
Customer Service Representative
AT&T Mobility
07.2007 - 07.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma -
Springfield High School
Springfield, IL06-2007
Skills
- Accurate data entry
- Cash handling expertise
- Financial record keeping
- Customer service
- Problem-solving
- Time management
- Multitasking
- Team collaboration
- Effective communication
- Proactive and Self-motivated
- Handling confidential materials
- Professionalism
Timeline
Cash Office Clerk
Ross Dress for Less
05.2022 - Current
Sales Associate
Ross Dress for Less
05.2022 - Current
Cake Decorator
Walmart
08.2017 - 12.2021
Bartender, Server
Applebee's Neighborhood Grill & Bar
06.2017 - 03.2022
CNA Supervisor
Brighten Gardens of Dunwoody
08.2013 - 05.2017
Customer Service Representative
AT&T Mobility
07.2007 - 07.2013
High School Diploma -
Springfield High School
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