Walter Nunley

As a U-Haul customer service associate, I assist customers both inside and outside the U-Haul center, helping with a variety of products and services. I utilize smartphone-based U-Scan technology to manage rentals and inventory, while also moving and hooking up U-Haul trucks and trailers. I am responsible for cleaning and inspecting equipment on the lot, ensuring fluid levels are checked. Additionally, I answer customer inquiries, educate them on products and services, and prepare rental invoices. I also handled returned equipment and install hitches and trailer wiring. My role includes filling propane (with certification offered through U-Haul upon employment), driving a forklift (certification provided upon employment), and performing any other duties as assigned.

In my role, I processed, packaged, and shipped orders accurately, ensuring that all products were properly prepared for delivery. I organized stock and maintained inventory, inspecting products for defects and damages. I examined ingoing and outgoing shipments, ensuring proper handling and documentation. I organized warehouse space efficiently, and received, unloaded, and placed incoming inventory items in their designated locations. I checked, verified, and filled customer invoices to guarantee accuracy. I adhered to all company safety and hygiene regulations, contributing ideas to improve or optimize warehousing procedures. Additionally, I made sure to keep the warehouse clean and organized on a daily basis.

In my role, I actively listened to customers, guiding conversations to confirm their needs were met by restating and checking for understanding, using their statements to help them find solutions among the available products and services. I communicated with professionalism, using courteous language like "please" and "thank you," while clearly articulating messages without relying on slang or jargon. I made full use of the technologies and resources provided by the company and client, including internet tools and product information, to enhance customer experiences. My approach to conversational sales was tailored to ensure each customer received the right fit and experience within the guidelines and limitations set by the company. I delivered prepared sales talks, reading from scripts to persuade potential customers to purchase or enhance their use of products and services. I collected customer information, including the company name, contact details, and payment methods, and entered orders into the system. I adjusted sales scripts to better align with the needs and interests of individual customers, while striving to meet monthly sales, and efficiency goals. Throughout my role, I followed compliance with federal and state regulations, as well as company policies, particularly regarding the handling of confidential consumer and business information.