Azam Khan
Chicago,IL
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
District Manager
Credit Union 1
Chicago, IL
03.2020 - Current
- Mentored team members by demonstrating best practices for sales and customer service.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Developed and significantly grew assigned territory 174% within first year.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Directed and coordinated products, services and sales activities.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Oversaw regional and local sales managers and staff.
- Created and maintained productive relationships with key stakeholders in the district.
- Cultivated positive rapport with associates and team leadership.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Coached, developed and motivated team to achieve revenue goals.
- Drove district growth through program quality, sales initiatives and customer service.
- Organized promotional events in order to drive sales volume in the district's stores.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Maximized branch revenue by optimizing daily operations.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Supported sales team members to drive growth and development.
- Conducted market research and reported on competitors.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Strategized business operations, merchandising strategies and personnel moves.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Modified existing software systems to enhance performance and add new features.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
Personal Banker II-Mature
Fifth Third
12.2020 - 03.2021
- Open retail accounts for all SBC clients
- Follow BSA guidelines to ensure customer and bank safety
- Best fit the customer into the right product type
- Cross sell in attempt to grow customer's wallet with BYLINE
- Manage employees and guide them to make wise decisions when on the sales floor
- Manage breaks and lunch times to ensure there is enough floor coverage
- Track sales, appoint goals
- Increase revenue through networking and sales opportunities
- Network with customers and businesses around the branch to ensure the growth of BYLINE
- Coach employees to prepare them for better opportunities
- Follow FDIC guidelines
- Retention
- Teller and vault audits
- Open and close branch
- Take care of any customer issues to the best of my ability
- Be resourceful
- Have extensive product knowledge
- Manage Personal and Business Book of Business of 700+ relationships
- Increase Customer revenue by deepening the relationship
- Grow Relationship Primacy within the bank
- Consumer lending
- Auto loans/refinance
- Heloc/Home Refi/Mortgage loans
- Calculate Loan to Value, Debt to income ratios
- Equity Loans
- Secured vs Non secured loans
- Consolidation loans
- Referrals to the right personal for Wealth management and investment opportunities
- Cold calling from book of business and from any leads generated for the branch.
Assistant Branch Manager
Byline Bank
Wilmette/Schaumburg, IL
11.2018 - 03.2020
- Provide exceptional customer service
- Open retail accounts for all SBC clients
- Follow BSA guidelines to ensure customer and bank safety
- Best fit the customer into the right product type
- Cross sell in attempt to grow customer's wallet with BYLINE
- Manage employees and guide them to make wise decisions when on the sales floor
- Manage breaks and lunch times to ensure there is enough floor coverage
- Track sales, appoint goals
- Increase revenue through networking and sales opportunities
- Network with customers and businesses around the branch to ensure the growth of BYLINE
- Coach employees to prepare them for better opportunities
- Follow FDIC guidelines
- Retention
- Teller and vault audits
- Open and close branch
- Take care of any customer issues to the best of my ability
- Be resourceful
- Have extensive product knowledge
- Create a plan to achieve goals to better the performance of the branch and myself.
Personal Banker
Beal Bank
Wilmette, IL
05.2018 - 11.2018
- Responsible to provide great customer service
- Help with wire transfers
- CD renewals
- Retention
- Help with call center requests
- Open various types of accounts.
Client Representative III
Bank Financial
Deerfield, IL
08.2017 - 05.2018
- Responsible for sales of checking, savings, certificate of deposit accounts etc
- Marketing- responsible to obtain new clients and businesses by hosting events, partaking in Chamber of Commerce Events, networking
- Responsible for mentoring and teaching staff how to sell products over the teller line or drive up window
- Meet goal by referrals, new account openings, maximizing the customer's relationship with in the Bank
- Set up events at local businesses, schools, hospital…etc.
GM Certified Sales Associate
Grossinger Autoplex
Lincolnwood, IL
01.2017 - 08.2017
- Responsible for the sales of cars, along with warranty for the cars, and aftermarket parts
- Provide great customer service
- Meet goals - selling 10 units per month to reach the company goal.
- Advised leadership on best practices related to operations management including process re-engineering initiatives.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed marketing campaigns and associated materials prior to release in order to ensure accuracy of messaging and brand consistency.
- Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Sales Manager
TCF Bank
Glenview, IL
11.2013 - 01.2017
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Review operational records and reports to project sales and determine profitability
- Monitor customer preferences to determine focus of sales efforts
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Assess marketing potential of new and existing store locations, considering statistics and expenditures
- Provide customer service by greeting and assisting customer inquiries and complaints
- Started out as a teller
- Through dedication and great sales I was promoted to Supervisor within 4 months
- As a supervisor, I was in charge of the tellers, operations, customer issues…etc
- Our area of opportunities was in sales
- In order to increase sales, I kept flyers at tellers windows with different products we offer
- This tactic increases consumer curiosity, which has led to great conversations, more production and better customer relations
- This increased our production and put our branch in the top 5 in the region.
Business to Business Sales Associate
- Reset store displays for special events and seasonal merchandise changes.
- Created comprehensive reports on current market trends, competitive analysis, and business opportunities.
- Developed relationships with key accounts and maintained regular contact with customers.
- Partnered with technical staff and sales support team to identify appropriate solutions for complex issues and persuasively communicated technical features to customers.
- Maintained accurate records of all sales activities including quotes, orders, invoices, commissions.
- Exceeded sales objectives, delivered outstanding and comprehensive service to clients throughout sales process, understood client objectives and created proposals to achieve goals.
- Attended industry conferences to stay up-to-date on latest trends in the sector.
- Designed and executed new sales strategy based on research of current market trends, industry conditions and needs and preferences of wide range of customers and prospects.
- Reduced process lags by training employees on best practices and protocols.
- Listened to customer needs to identify and recommend best products and services.
- Managed client inquiries regarding orders, pricing, delivery times.
- Identified customer needs by asking questions and advising on best solutions.
- Tracked competitors' activities by monitoring their prices, promotions, new products or services.
- Maintained strong internal relationships and communication prior to and during sales process and transitioned clients seamlessly to operations team post-sale.
Education
Associates in Applied Sciences -
Oakton Community College
Skills
- Speak Urdu and Hindi
- Provide exceptional customer service- ranked #1 in the region for sales and customer service 3 years in a row
- Marketing
- Proficient in PowerPoint, Microsoft Word, Excel, and Outlook
- Strategic Planning
- Retail Sales
- Training
- Operations Oversight
- Revenue Generation
- Contract Management
- System Design
- Compliance Monitoring
- Territory Management
- Human Resource Management
- Leadership Development
- Projections Development
- Market Research
- Workforce Development
- Staff Recruiting
- Budget Management
- Project Management
- Proposal Development
- Consulting
- Business Development
- Financial Management
- Profitability Optimization
- Report Preparation
- Sales Forecasts
- Staffing Oversight
- Contractor Relationship Management
- Marketing Campaigns
- Recruiting and Hiring
- Information Analysis
- Team Development
- Leadership Skills
- Team Leadership
- Data Analytics
- Business Administration
- Vendor Management
- Action Plans
- Performance Oversight
- Contract Administration
- Advertising Management
- Operations Management
Certification
- ASE Certifications
- Life Insurance License
- Health & Accident Insurance License
Timeline
Personal Banker II-Mature
Fifth Third
12.2020 - 03.2021
District Manager
Credit Union 1
03.2020 - Current
Assistant Branch Manager
Byline Bank
11.2018 - 03.2020
Personal Banker
Beal Bank
05.2018 - 11.2018
Client Representative III
Bank Financial
08.2017 - 05.2018
GM Certified Sales Associate
Grossinger Autoplex
01.2017 - 08.2017
Sales Manager
TCF Bank
11.2013 - 01.2017
Business to Business Sales Associate
Associates in Applied Sciences -
Oakton Community College
References
References available upon request.
References
References available upon request.
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