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Target
Home Depot
Service Representative (May 2023 - Present)
- Proactively sought product/project knowledge to provide customers with information and identity selling opportunities
- Developed 1-on-1 relationships with and sold products to industrial, commercial and other professional customers
- Supported representatives by expediting price checks, approved Point of Sale transactions and markdowns for mainline registers
Amazon (Work From Home)
Technology Service Representative - Call/Chat Center (August 2022 - December 2022)
- Efficiently navigated between multiple systems to resolve concerns as it relates to one or more products/services
- Assisted agents with technical support issues regarding hardware/software concerns
- Demonstrated self-sufficiency by utilizing various support tools to research and resolve issues virtually
- Performed business technical work, using data organizing and coordination skills
Target (Milltown, NJ)
Customer Service/Technology (August 2020 - September 2021)
- Enabled efficient delivery to guests by owning picking, packing, and shipping products
- Ensured positive service experience by creating a welcoming environment, aid in building sales, and beating comparable store sales projections in Tech by 50%
- Implemented successful marketing strategies to produce an easy and positive experience for guests
- Maintained excellent service to guests via phone by providing troubleshooting steps, and addressing concerns