Azanell Featherston
Leander,TX
Summary
Professional with strong background in customer service, adept at leading and supporting teams to achieve goals. Skilled in problem-solving, communication, and conflict resolution, with flexible approach to dynamic environments. Reliable and results-driven, fostering collaborative atmosphere to consistently meet and exceed expectations.
Overview
6
6
years of professional experience
Work History
Photographer
Azanell Victoria Photography
01.2020 - Current
- Digitally edited photos to enhance appearance.
- Monitored trends in photography to stay current in industry.
- Edited, toned, captioned, and uploaded photographs for publication.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Captured stunning images for variety of projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Assisted clients with creative ideas for photography needs.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
- Selected and set up appropriate props, backdrops, and lighting.
- Generated cost-effective solutions for client's photography needs.
- Collaborated with other photographers and videographers to capture special events.
- Researched new camera equipment and accessories.
- Managed team of photographers for special projects.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
Customer Service Representative
Bay Bridge Administrators
03.2024 - 08.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled health insurance claims.
Customer Service Representative
Davids Bridal
02.2020 - 11.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Farmer
South Plains Food Bank
01.2019 - 08.2020
- Maintained and repaired various farming equipment.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
- Maintained accurate records of all farming activities, including expenses, income, yields, and labor hours for tax reporting purposes as well as identifying areas for improvement.
- Implemented pest control strategies that minimized damage to crops without harming the environment or wildlife.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
- Harvested crops and prepared them to be given to families in need.
Education
GED -
Adult Education Center
Lubbock, TX05-2022
Skills
- Problem-solving
- Advanced camera skills
- Project management
- Customer relations
- Relationship building
- Client relations
- Data collection
- Visual storytelling
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Bay Bridge Administrators
03.2024 - 08.2024
Customer Service Representative
Davids Bridal
02.2020 - 11.2021
Photographer
Azanell Victoria Photography
01.2020 - Current
Farmer
South Plains Food Bank
01.2019 - 08.2020
GED -
Adult Education Center
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