Azar Mohamed
Bloomfield
Summary
Experienced Senior IT Support Analyst with 13 years of proven expertise in troubleshooting, system administration, leadership, and top-tier technical support. Demonstrated proficiency in comprehensive hardware/software support, AV system management, network operations oversight, and exceptional customer service. Adept at resolving complex technical challenges and improving system efficiency across multiple platforms.
Overview
13
13
years of professional experience
Work History
Senior IT Support Analyst Lead
Party City
03.2021 - Current
- Provide Level III support globally for 500+ users, including C-level executives
- Lead O365 migrations, manage group policies, and maintain user security
- Oversee AV setup and support (Logitech, Polycom) for meetings, town halls, and executive events
- Manage mobile device fleet (iOS/Android) with MobileIron MDM
- Spearhead IT infrastructure projects including office relocations with minimal downtime
- Overseeing the configuration and maintenance of laptops for all employees, including the installation and troubleshooting of Outlook, Teams, Zscaler, and all Windows/macOS applications
Helpdesk Analyst
Party City
04.2017 - 03.2021
- Delivered Tier II support to 900+ retail locations, focusing on POS systems, network, and VOIP
- Monitored network performance, liaising with vendors for issue resolution
- Developed troubleshooting guides to enhance efficiency across locations
NOC Analyst
MTM Technologies
08.2012 - 12.2016
- Supported high-profile clients (Whirlpool, MLB, Monsanto) with network management and security
- Maintained Cisco routers and switches, ensuring system stability and network reliability
Education
Bachelor of Science - Network & Communications
DeVry University
Skills
- O365 administration
- Network troubleshooting
- Mobile device management
- AV technology support
- User security management
- Team leadership
- Incident management
- Application support
- Remote support
- User account management
- Hardware support
- System administration
- Ticketing systems
Timeline
Senior IT Support Analyst Lead
Party City
03.2021 - Current
Helpdesk Analyst
Party City
04.2017 - 03.2021
NOC Analyst
MTM Technologies
08.2012 - 12.2016
Bachelor of Science - Network & Communications
DeVry University
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