AZARAA HAWKINS
Chicago,IL
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 6 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Certified Medical Administrative Assistant
Midwest Express Clinic
01.2022 - 02.2023
- Screened patients and gathered clinical information regarding case and determined appropriate area to refer or assign case
- Organize and schedule appointments, Update and file medical records and insurance reports
- Arrange for hospital admissions and laboratory services
- Check with patients and create patient charts
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
- Analyzed and evaluated training effectiveness and program outcomes.
- Develop and distribute communication memos, letters, faxes, and forms
- Handle receivable and payable accounts and maintain financial records
- Receive and process requests for patient health information in accordance with the company and Facility policies and procedures
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Trained new hires on company procedures and monitored progress.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Certified Medical Administrative Assistant
Accountable Healthcare, ng
01.2021 - 02.2023
- Answers product and service queries and suggests information about other products and services to attract potential clients
- Compiling, validating, and organizing information in order to prepare source material for computer entry
- Process and Review patient documents to determine if all qualifying information has been received forward to necessary department or verification teams if additional information is needed
- Contact customers to verify information and process payments
- Monitored processes for compliance.
- Organized paperwork such as charts and reports for office and patient needs.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Answered and redirected incoming phone calls for office.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Certified Medical Administrative Assistant
Cross Country Medical Staffing
05.2020 - 03.2023
- Float through various departments and facilities as needed, recording vital signs
- Assist physicians with all essential exams and procedures, as well as perform appropriate testing depending on physician orders
- Register patients, assign jobs depending on staffing requirements, and schedule personnel based on facility requirements
- Remained calm and courteous when engaging with difficult customers and adapted communication style to requirements to retain business
- Document any incidents and provide necessary documentation to legal and HR.
- Organized paperwork such as charts and reports for office and patient needs.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained and scheduled complex calendars.
- Updated and maintained employee attendance records.
- Supported office staff and operational requirements with administrative tasks.
Certified Administrative Medical Assistant
Comanche County Memorial Hospital
02.2017 - 03.2020
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to improve productivity and performance.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Answered phone and performed clerical duties to assist human resources department.
Lead Administrative Assistant
Slim Again Weight Loss
01.2016 - 01.2017
- Monitored the daily performance of front office team members to ensure that their activities were accomplished accurately, efficiently, and on schedule
- Greeted visitors and assisted them in navigating an office; kept patient records; prepared examination rooms before physicians needed them; assisted with exams; completed tasks such as blood drawing; and took vital signs
- Remained calm and courteous when engaging with difficult patients and adapted communication style to requirements to retain business
- Enabled smooth operations by ensuring adherence to departure goals
- Optimized productivity, rapidly solving disputes between team members.
- Developed strategies to streamline and improve office procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted development and implementation of new administrative procedures.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Executed record filing system to improve document organization and management.
Seasonal Lead Server
Contrac
04.2017 - 04.2022
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05.2024
Certificate - Clinical Administrative Medical Assistant
MedTech College
Atlanta, GA03.2017
Skills
- High-level Administrative Support
- Care Coordination
- Document Compliance
- Effective Time Management
- Rapid Problem Solving
- Relationship Development
- Client Retention
- Employee Development
- Recruiting
- Conflict Management
- Business Administration
- Computer Literacy
- Project Management
- Team Leadership
- Customer Service
Timeline
Certified Medical Administrative Assistant
Midwest Express Clinic
01.2022 - 02.2023
Certified Medical Administrative Assistant
Accountable Healthcare, ng
01.2021 - 02.2023
Certified Medical Administrative Assistant
Cross Country Medical Staffing
05.2020 - 03.2023
Seasonal Lead Server
Contrac
04.2017 - 04.2022
Certified Administrative Medical Assistant
Comanche County Memorial Hospital
02.2017 - 03.2020
Lead Administrative Assistant
Slim Again Weight Loss
01.2016 - 01.2017
Bachelor of Science - Business Administration And Management
University of Phoenix
Certificate - Clinical Administrative Medical Assistant
MedTech College
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