Open To Work
Azareeya Evans
CUSTOMER SERVICE
Orlando,Fl
Summary
Dynamic guest services professional with expertise from Andy Frain Services, recognized for enhancing guest satisfaction through effective communication and process improvements. Proven ability to train teams and streamline operations, resulting in increased positive reviews. Skilled in multitasking and problem-solving, ensuring exceptional service in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Guest Services
Andy Frain Services
02.2025 - Current
- Proactively communicated with other departments to ensure smooth coordination of guest services.
- Continually monitored industry trends and competitor offerings to maintain a competitive edge in guest services.
- Increased overall efficiency by implementing process improvements that streamlined workflows within the Guest Services department.
- Spearheaded initiatives to improve interdepartmental collaboration, fostering a cohesive working environment focused on exceptional guest services.
- Provided support during special events, assisting with setup, teardown, and guest services as needed.
- Demonstrated flexibility in adapting to various roles within the museum environment when needed, including assisting with guest services, security details, or administrative duties.
- Participated in regular staff meetings, offering valuable input on improving hotel operations and guest services practices.
- Contributed to restaurant''s positive reputation through exceptional guest services.
- Streamlined communication between departments for better guest services and timely issue resolution.
- Collaborated with team members to ensure seamless coordination of event activities and guest services.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Collaborated with team members to deliver efficient guest services, reducing wait times for attractions.
- Supported successful events by overseeing logistics, staff management, and guest services.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Delivered excellent guest services by answering inquiries from visitors.
Crew Member
Taco Bell
02.2023 - 01.2025
- Prepared food items according to standardized recipes and quality standards.
- Operated point-of-sale system efficiently for customer transactions.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new crew members on operational procedures.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored inventory levels and communicated needs to management effectively.
- Resolved customer inquiries and concerns promptly to enhance satisfaction.
- Executed food safety practices to maintain compliance with health regulations.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently to prepare menu items according to established standards.
Associate
HMSHost
02.2021 - 12.2023
- Developed and implemented process improvements to enhance operational efficiency.
- Analyzed workflows to identify bottlenecks and recommend solutions.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Trained junior associates on best practices and standard operating procedures.
Education
High School Diploma - General Studies
Jones High School
Orlando, FLSkills
- Luxury guest services expertise
- Guest services agent training
- Guest services oversight
- Guest services
- Greet guests
- Guest satisfaction analysis
- Guest privacy
- Guest services assistance
- Customer service
- Teamwork and collaboration
- Time management
- Multitasking and organization
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Self-discipline
- Flexible schedule
- Basic math
- Verbal and written communication
- Drive-thru operations
- Food preparation
Languages
English
Full Professional
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteTimeline
Guest Services
Andy Frain Services
02.2025 - Current
Crew Member
Taco Bell
02.2023 - 01.2025
Associate
HMSHost
02.2021 - 12.2023
High School Diploma - General Studies
Jones High School