AZARI RUFFIN
Norfolk,VA
Summary
Confident, determined, and resilient IT specialist with extensive knowledge onboard a USN Warship. Exceptional problem-solving skills achieved during Military tenure where frequent, high-stress environments were commonplace. Proven reliability and success in the facets of IT administration, from onboard USN warships to contracting IT support.
Overview
1
1
Certification
4
4
years of professional experience
Work History
IT Support Specialist
TQI Solutions INC
Norfolk, Virginia
08.2026 - Current
- Provides technical support for end users , resolving hardware, software, and network-related issues.
- Diagnose and resolve issues involving email, certificate authentication, proxy configurations, VPN connectivity, and user account access.
- Assists with IT infrastructure projects by running network cabling and setting up new workstations.
- Document support requests and resolutions using a ticketing system while meeting service level expectations.
- Work with network and system administrators to escalate and resolve complex technical issues.
IT Customer Service Specialist
TQI Solutions INC
Norfolk, Virginia
08.2025 - 08.2026
- Responsible for assisting all CIV/MIL/CTR customers in person, over the phone, over email with Tier 0/I/II troubleshooting issues.
- Responsible for initial IT troubleshooting over the phone, in person, or over email. The duties also consist of answering any and all emails that come through the command's IT email.
- Troubleshooting consists of: Email (Flank Speed, O365), One Drive (Flank Speed), Proxy Server Settings-Credentials in Outlook (encryption/signature), Credential settings in internet, Map share drives, Map network devices, Map network printers, Software Center, Adobe Acrobat Reader / Adobe Acrobat Professional, Computer log in issues, Account issues, RAS issues, Pulse Secure issues, Hardware issues, Old certificate recovery, Loaner asset requests, Peripheral requests (keyboard, mouse, web cam, headset, etc.)
Consolidated Afloat Network and Enterprise Services Administrator
USS PAUL H. NITZE DDG-94
Norfolk, VA
02.2023 - 07.2025
- Oversaw the organization's entire IT infrastructure to ensure it is available, reliable, and stable.
- Performed vulnerability scans, system backups, computer virus scans and implementation of security measures when tasked by the Department of Defense (DoD)/Department of the Navy (DON).
- As a CANES System Administrator, assisted in the diagnoses of system failures, isolated sources of problems stemming from hardware, system software, and applications (including communicating risk and recommended mitigations).
- Participated in the installation of the CANES network transitioning from ISNS.
- Supervised the inventory of hundreds of workstations throughout the USS NITZE CANES Network.
- Participated in CANES SOVT and power checks.
- Performed basic data back-ups, system restoral procedures, assigned or changed user accounts and password resets.
- Performed troubleshooting procedures, documented technical support advice, and maintained media libraries.
- Performed installations of new hardware, workstation components, peripherals, and documents, media hardware and software licenses.
- Held responsibility for handling classified material (i.e. comsec items and crypto devices).
- CENTRIX. Planned, monitored, maintained, and troubleshot the organization's IT infrastructure, including servers, storage, backups, and disaster recovery.
Informational Systems Technician A School
US NAVY
Pensacola, Florida
09.2022 - 02.2023
- Provided with the knowledge of operating, securing, and maintaining information systems and various information technologies including local area networks, wide area networks, mini and micro-computer systems and associated peripheral equipment and services.
- Provided with the skills and knowledge to install, configure, and troubleshoot computers and mobile devices in a networked environment.
- Provided an IT certificate with obtaining training amongst computer technical support on multi-function devices, account permissions management and general troubleshooting, supporting computer and peripheral installations.
- Acquired knowledge on the principles of electronic communications for the support of transmission equipment.
Education
Informational Systems Tech Completion Cert. -
Informational Systems Technician A School Corry St
Pensacola, FL03-2025
Information Technology in Cybersecurity -
ECPI University
Virginia Beach, VA02-2023
Skills
- Network Administrator
- TCP/IP
- Cisco
- Alcatel
- VoIP
- Secure VoIP
- EKMS Local Element
- Cryptographic Devices
- Motorola
- Thales
- ViaSat
- TACLANE
- KIV-7Ms
- System Administrator
- Windows 11
- Windows 10
- Windows 8
- Windows 7
- IT project coordination
- Technical troubleshooting
- Microsoft outlook
- Active Directory
- SharePoint
- Machine imaging
- CANES
- ISNS
Certification
CompTIA Security +
Technical Skills
TCP/IP, Cisco, Juniper, Alcatel, VoIP, Secure VoIP, EKMS Local Element, Cryptographic Devices - Motorola, Thales, ViaSat, TACLANE, KIV-7Ms, Windows 11, Windows 10, Windows 8, Windows 7, Server 2008, Active Directory, SharePoint, Machine imaging and backups, CANES, ISNS
Timeline
IT Support Specialist
TQI Solutions INC
08.2026 - Current
IT Customer Service Specialist
TQI Solutions INC
08.2025 - 08.2026
Consolidated Afloat Network and Enterprise Services Administrator
USS PAUL H. NITZE DDG-94
02.2023 - 07.2025
Informational Systems Technician A School
US NAVY
09.2022 - 02.2023
Informational Systems Tech Completion Cert. -
Informational Systems Technician A School Corry St
Information Technology in Cybersecurity -
ECPI University