Azaria Holloway
Auburn
Summary
Dedicated and diligent employee with skills in customer service, multitasking, and time management. Committed to providing every customer with a positive and memorable experience. Thrives in fast-paced environments and adept at adapting to sudden changes. Demonstrates a strong work ethic and excels in effective communication.
Overview
5
5
years of professional experience
Work History
Tier 1 IOS Advisor
Kelly Services
10.2022 - Current
- Collected customer data, detected root causes, and executed effective resolutions.
- Provided precise and timely responses to customer inquiries.
- Escalated unresolved issues to higher levels as needed.
- Completed data entry responsibilities associated with customer interaction records.
- Maintained adherence to company guidelines with a focus on delivering outstanding customer service.
- Managed multiple chat sessions simultaneously, ensuring prompt responses and timely resolutions.
- Handled sensitive customer information securely while adhering to strict confidentiality guidelines.
Chat Student Service Advisor
Blackboard Student Services
06.2022 - 10.2022
- Delivered assistance to a diverse range of students on a daily basis, offering valuable information regarding their accounts through chat.
- Documented and scoped actions taken to resolve issues identified during chat interactions.
- Received positive recognition for demonstrating attentiveness and patience while helping students.
Unemployment Claims Specialist
eTeam
09.2021 - 03.2022
- Aided in providing information to 50+ claimants per shift regarding UI claims filed for the State of Maryland.
- Consistently achieved and maintained a QA score of 90% or higher.
- Supported claimants with the process of filing initial claims.
- Delivered exceptional service by promptly responding to questions and addressing inquiries from claimants.
Client Service Representative
Jackson Hewitt
12.2020 - 05.2021
- Utilized Zendesk to address client inquiries related to their tax returns.
- Illustrated and clarified tax preparation fees.
- Coordinated with customers to schedule and confirm appointments based on their availability.
Customer Service Associate
Amazon
06.2020 - 10.2020
- Offered swift, affable and knowledgeable customer service handling common questions and service complaints.
- Helped customers with account inquiries via phone and chat communication channels.
- Ensuring effective monitoring of customer correspondence by documenting it in CRM for request tracking, problem resolution, and solution documentation.
- Consistently achieved high satisfaction ratings by proactively resolving customer issues with one-call resolutions
- Provided customer support by assisting with order tracking, account updates, refunds processing, returns processing, and subscription cancellations.
Education
Associate of Science - Criminal Investigations
Everest University Online
Pompano Beach07-2017
Associate of Science - Allied Health Science
South University
Savannah, GAAssociate of Science - Business Technology
West Georgia Technical College
La Grange, GANo Degree - Pharmacy Technician
Stepful
New York, NY06-2025
Skills
- Microsoft Office expertise
- Types 50 WPM
- PC proficient
- Medical terminology
- Charting expertise
- Data entry
- Customer service
- Chat management
- CRM software
Timeline
Tier 1 IOS Advisor
Kelly Services
10.2022 - Current
Chat Student Service Advisor
Blackboard Student Services
06.2022 - 10.2022
Unemployment Claims Specialist
eTeam
09.2021 - 03.2022
Client Service Representative
Jackson Hewitt
12.2020 - 05.2021
Customer Service Associate
Amazon
06.2020 - 10.2020
Associate of Science - Criminal Investigations
Everest University Online
Associate of Science - Allied Health Science
South University
Associate of Science - Business Technology
West Georgia Technical College
No Degree - Pharmacy Technician
Stepful
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