Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Experience
Generic

Azaria Houston

Sandusky

Summary

Customer service professional with 13+ years of experience in call centers, hospitality, and retail. Recognized for strong communication skills, reliability, and ability to resolve customer concerns with professionalism and efficiency. Skilled at handling high call volumes, managing accounts, and delivering excellent guest services. Highly motivated, goal-oriented, and eager to contribute to organizational growth while advancing professionally.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Remote Customer Service Representative

American Customer Care
05.2024 - 10.2024
  • - Handled 30–55 inbound calls daily, addressing customer concerns and resolving issues promptly.
  • - Processed and modified customer orders, payments, and account details accurately.
  • - Delivered professional and courteous customer service to ensure positive client experiences.

Overnight Front Desk Supervisor

Kalahari Resorts & Conventions
01.2023 - 11.2023
  • - Supervised nightly front desk operations, guest check-ins, and service requests.
  • - Resolved guest issues efficiently while maintaining a welcoming environment.
  • - Prepared shift handoffs and ensured cleanliness of lobby and reception areas.
  • - Organized gift bags, giveaways, and special guest services.

Baker & Decorator

Great American Cookies
02.2019 - 12.2022
  • - Baked and decorated cakes and cookies daily to meet customer specifications.
  • - Maintained store cleanliness and food safety standards during shifts.
  • - Delivered excellent service to ensure customer satisfaction and repeat business.

Customer Service Representative

Sykes Enterprises
04.2020 - 05.2022
  • - Responded to customer inquiries via phone and chat, resolving concerns quickly.
  • - Utilized Microsoft Office and PC applications to manage account resolving and troubleshoot issues.
  • - Supported team collaboration and contributed to a positive work environment.

Customer Call Center Representative

Belk
01.2018 - 02.2021
  • - Handled high-volume inbound calls, payments, and order processing.
  • - Resolved customer complaints to ensure satisfaction and loyalty.
  • - Trained and mentored new employees on company policies and customer service best practices.

Customer Service Agent

Comcast
02.2017 - 07.2020
  • - Assisted customers with billing, orders, refunds, and exchanges via phone, email, and mail.
  • - Collaborated with team members to improve service delivery.
  • - Contributed to a supportive and motivated work environment.

Education

High School Diploma -

Douglas County High School
Douglasville, GA
01.2016

Skills

  • Customer Service & Call Center Operations
  • Account Management & POS Systems
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Live Chat & Technical Support
  • Hospitality & Guest Relations
  • Leadership & Training Experience
  • Cash Handling & Bookkeeping
  • Time Management & Multi-tasking
  • Cake Decorating & Baking

Certification

  • CPR Certified
  • Food Handler Certification
  • Valid Driver’s License

Timeline

Remote Customer Service Representative

American Customer Care
05.2024 - 10.2024

Overnight Front Desk Supervisor

Kalahari Resorts & Conventions
01.2023 - 11.2023

Customer Service Representative

Sykes Enterprises
04.2020 - 05.2022

Baker & Decorator

Great American Cookies
02.2019 - 12.2022

Customer Call Center Representative

Belk
01.2018 - 02.2021

Customer Service Agent

Comcast
02.2017 - 07.2020

High School Diploma -

Douglas County High School

Additional Experience

  • Sales Associate – Forever 21 (2014–2018)
  • Beauty Advisor – Kohl’s (2016–2018)
  • Sales Associate – Plato’s Closet (2014–2015)

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