Azaria Johnson
Newark,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Task Associate
Ulta Beauty Inc.
Watchung, NJ
03.2025 - Current
- Managed daily inventory audits to ensure product availability and accuracy.
- Collaborated with team members to streamline operational processes and enhance efficiency.
- Assisted in training new associates on store procedures and customer service standards.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
Dispatch Supervisor
Greyhound Bus Services
New York, NY
02.2024 - 01.2025
- Facilitated smooth operational processes through autonomous decision-making and strategic problem-solving.
- Orchestrated travel arrangements, encompassing flights, hotels, and transportation for employees and passengers.
- Oversaw bus scheduling processes and compliance measures across 49 states, guaranteeing operational efficiency and contractual adherence.
Customer Service Associate
Greyhound Bus Services
New York, NY
08.2023 - 02.2024
- Facilitated ticket sales and served as the primary point of contact for customer inquiries and assistance.
- Streamlined communication with dispatchers to enhance bus tracking and guarantee punctual departures by overseeing loading operations at assigned gates.
- Executed strategies that resulted in highest selected seating sales in January, contributing to improved customer satisfaction and increased revenue.
UPS Package Handler
United Parcel Services
Parsippany, NJ
12.2021 - 08.2022
- Executed efficient sorting and loading of packages onto transport vehicles, optimizing delivery routes and adherence to timelines.
- Managed the physical demands of handling packages, including lifting items up to 75lbs and loading onto high-capacity transport units.
Summer Associate
United Airlines
Newark, NJ
06.2019 - 08.2019
- Provided customer assistance at the service desk, ensuring smooth check-in processes and handling passenger inquiries efficiently.
- Supported passenger gate navigation and ensured timely distribution of in-flight meals to enhance customer satisfaction.
Education
High School - Vocal Major
Arts High School
Newark, NJ06-2018
High School Diploma - Linguistics Major and International Studies/Asian Languages Minor
Montclair State University
Montclair, NJ01-2028
Skills
- Teamwork and collaboration
- Quick learner
- Organizational skills
- Critical thinking
- Customer relationships
- Customer service
- Time management
- Dependable and reliable
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Task Associate
Ulta Beauty Inc.
03.2025 - Current
Dispatch Supervisor
Greyhound Bus Services
02.2024 - 01.2025
Customer Service Associate
Greyhound Bus Services
08.2023 - 02.2024
UPS Package Handler
United Parcel Services
12.2021 - 08.2022
Summer Associate
United Airlines
06.2019 - 08.2019
High School - Vocal Major
Arts High School
High School Diploma - Linguistics Major and International Studies/Asian Languages Minor
Montclair State University