Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Azaria Jones

Birmingham,AL

Summary

Detail-oriented and compassionate professional with hands-on experience as a Veterinary Assistant, Technician, and Receptionist in a fast-paced clinical setting. Proven ability to support scientific procedures, maintain sterile environments, handle biological specimens, and manage client communications with empathy and efficiency. Skilled in animal handling, medical record keeping, inventory management, and using specialized equipment. Adept at multitasking, following protocols, and working collaboratively with cross-functional teams. Eager to apply my clinical background and strong organizational skills to contribute to scientific and laboratory operations.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Rocky Ridge Animal Clinic
04.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume multi-line telephone system, directing inquiries to appropriate personnel for prompt resolution.
  • Collected deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
  • Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
  • Trained new receptionist on standard operating procedures, ensuring consistency across the team.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.

Veterinary Assistant/Technician

Oporto Animal Clinic
12.2022 - 04.2024
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts.
  • Restrained animals to protect veterinarians from potential harm.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.

Education

Bachelor of Science - Biology, Chemistry Minor

University of Mobile
Mobile, AL
05.2021

Skills

  • Detail Oriented
  • Organized
  • Cash handling
  • Data entry & Scheduling
  • Verbal & Written communication
  • Administrative skills
  • Customer service
  • Complex Problem-solving skills
  • Inventory control
  • Proficient in Avimark, Word, Excel
  • Laboratory skills
  • Veterinary Technician Experience
  • Animal handling
  • Heavy lifting
  • Multitasking
  • Teamwork
  • Medication administration
  • Diagnostic imaging
  • Instrument pack sterilization
  • Blood collection

Certification

  • Driver's License
  • First Aid Certification
  • CPR Certification

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Front Desk Receptionist

Rocky Ridge Animal Clinic
04.2024 - Current

Veterinary Assistant/Technician

Oporto Animal Clinic
12.2022 - 04.2024

Bachelor of Science - Biology, Chemistry Minor

University of Mobile

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Azaria Jones