Azaria Kellough
Fall River,MA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Member
Target
Swansea, MA
09.2023 - 02.2024
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Worked closely with human resources to support employee management and organizational planning.
- Answered phone calls regarding inquiries about products or services.
- Set specific goals for projects to measure progress and evaluate end results.
- Attended to drive up orders and returns as well
Team Leader
Walgreens
Somerville, MA
01.2022 - 08.2022
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assessed company operations for compliance with safety standards.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Server
Sons of Boston
Boston, MA
09.2019 - 01.2022
- Informed customers of daily specials and signature menu items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Presented menus and answered questions regarding items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained records of transactions made during shift as required by law or company policy.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked food before serving it to customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Team Leader
Veggie Grill
Cambridge, MA
10.2019 - 01.2021
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed completed work to verify consistency, quality and conformance.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with all safety regulations in the workplace.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented changes in response to changing business needs or customer demands.
- Maintained daily inventory to facilitate successful material distribution.
Server
Red Lantern Boston
Boston, MA
05.2013 - 01.2019
- Informed customers of daily specials and signature menu items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Presented menus and answered questions regarding items.
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained records of transactions made during shift as required by law or company policy.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Explained menu items, describing ingredients and cooking methods upon request.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Team Leader
Pret A Manger
Boston, MA
10.2012 - 11.2015
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assessed company operations for compliance with safety standards.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Worked closely with human resources to support employee management and organizational planning.
- Identified opportunities for process optimization using Lean Six Sigma principles.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
- Implemented strategies to take advantage of new opportunities.
- Set specific goals for projects to measure progress and evaluate end results.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Fostered positive employee relationships through communication, training, and development coaching.
- Facilitated communication between cross-functional teams within the organization.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Audited company's legal documents to verify compliant policies and procedures.
- Monitored operations and reviewed records and metrics to understand company performance.
Education
High School Diploma -
Concord Carlisle High School
Concord, MA06-2011
Skills
- Complaint Resolution
- Equipment Operation
- Cleaning
- Cash Handling
- Customer Service
- Workplace Safety
- Clear Communication
- Following Instructions
- Teamwork and Collaboration
- Positive Attitude
- Attention to Detail
Certification
- I am TIP certified
Accomplishments
- I was nominated in the Massachusetts Restaurant Association for Best Server / Bar back
Affiliations
- I took part in a bowling league for about 5 years
- played lacrosse for 12 years
- volunteered for 6 years with inner city kids to teach them the sport of lacrosse and also the history.
Timeline
Team Member
Target
09.2023 - 02.2024
Team Leader
Walgreens
01.2022 - 08.2022
Team Leader
Veggie Grill
10.2019 - 01.2021
Server
Sons of Boston
09.2019 - 01.2022
Server
Red Lantern Boston
05.2013 - 01.2019
Team Leader
Pret A Manger
10.2012 - 11.2015
High School Diploma -
Concord Carlisle High School
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