Azaria Lewis
Richmond,VA
Summary
CompTIA A+ Certified Information Technology professional with hands-on experience in field diagnostics, network installation, and end-user support. Proven ability to troubleshoot hardware and software issues, deliver exceptional customer service, and effectively communicate complex technical solutions.
Overview
3
3
years of professional experience
Work History
Retail Sales & Technical Support
T-MOBILE
2025.10 - Current
- Diagnose and resolve complex mobile hardware and software connectivity issues for end-users in a high-volume environment.
- Educate customers on device security, network settings, and 5G connectivity, translating complex technical steps into clear guidance.
- Utilize internal ticketing systems to track device repairs and service requests, ensuring efficient resolution and reduced callbacks.
- Collaborate with cross-functional teams to maintain operational standards and provide seamless technical support.
IT Intern
RADZEN
2025.03 - 2025.09
- Assisted in creating and maintaining project documentation and process guides.
- Gained experience in drafting clear and concise IT documentation for knowledge transfer.
- Collaborated with up to 5 team members on project requirements and design specifications.
Field Technician
COMCAST
2023.02 - 2024.09
- Diagnosed and resolved a wide range of hardware and connectivity issues (e.g., signal loss, modem/router failure) on-site.
- Performed real-time troubleshooting for 100+ end-users and provided technical guidance on equipment setup.
- Utilized diagnostic tools to troubleshoot connectivity problems, reducing downtime for clients.
Education
Information Technology
J. Sargeant Reynolds
Richmond, VA06.2027
Skills
- Soft Skills: Time Management, Training & Instruction, Customer Service
Cloud & Security: Basic Cloud Security Principles (AWS)
Soft Skills: Time Management, Training & Instruction, Customer Service
Timeline
Retail Sales & Technical Support
T-MOBILE
2025.10 - Current
IT Intern
RADZEN
2025.03 - 2025.09
Field Technician
COMCAST
2023.02 - 2024.09
Information Technology
J. Sargeant Reynolds